Nick Ratcliffe

Director - FASTSIGNS Manchester

Salford, England, United Kingdom

About

Fastsigns Manchester is a specialist Marketing Services hub, assisting businesses who are looking to improve their brand awareness through outstanding Visual Communications. From static and digital signage to exhibition materials, business stationary to window graphics and banners. Fastsigns offers a one stop shop to enhance your brand awareness through high quality visual communication materials. My role involves supporting the business to promote and proactively communicate our product/service offerings. I bring significant Customer Success and Operations experience, supporting the business to achieve it's objectives through a consultative approach and outstanding Customer Service. Specialities: Marketing Services, Signs, Banners, Graphics, Digital Displays and content, Exhibition Materials, Car and Van graphics, Point of Sale Materials, Business Stationary, Promotional materials,

Experience

  • Director at FASTSIGNS Manchester (UK)
    Jan 2023 - Present · 3 yrs 6 mos

  • The Access Group (7 yrs)
    • Customer Success Operations Director
      Oct 2019 - Dec 2022 · 3 yrs 3 mos

    • Customer Success Scale Lead
      Apr 2017 - Oct 2019 · 2 yrs 7 mos

      Leading a largely office based, Customer Success team who will be responsible for providing both reactive and proactive services to customers with significant growth potential. The team will work alongside the existing Field based Customer Success and Customer Services teams.

    • Customer Success Lead - Education
      Jan 2016 - Mar 2017 · 1 yr 3 mos

  • Managing Director at HCSS Education Ltd
    Jan 2014 - Dec 2015 · 2 yrs

  • Senior Account Manager at The Co-operative Banking Group
    Jan 2011 - May 2012 · 1 yr 5 mos

    Responsible for the management of a number of high profile strategic suppliers ensuring effective communication, key controls, SLAs and contractual requirements are maintained.

  • Account Development Director at Connaught Compliance Ltd
    Jul 2010 - Dec 2010 · 6 mos

    Responsible for Account Management & Development of a number of strategic clients including new business development and operational management.