Philadelphia, Pennsylvania, United States
Understand the business operations, goals and strategies of all POs for their assigned technology and contribute to their success. Works closely with Technology Partners to align and lead them toward AGS objectives, account goals and priorities. Acts as the escalation point for Technology Associates, PO Leadership and the Client on all technology and support issues. Collaborate with other Professional Services team resources to better serve our Program Offices and Clients. Establishes open communications with Technology Partners and PO Leadership teams. Provides leadership for all technology support processes incidents and service requests. Responsible for the Technology Operations work stream for new program implementations, technology implementations and program expansions. Lead the planning, facilitation, and communication activities for significant technology releases for assigned accounts to ensure quality. Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation. Facilitate and/or participate in Client meetings around technology issues, demos, or future service requests as required by the PO. Conduct Operational Assessments with the Technology Partner and PO on identified Client accounts. Analyzes overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified.
Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. We are a member of the Microsoft Partner Network with gold and silver competencies. As a result, we can offer our consultants training in several Microsoft technologies, significantly increasing their value to our clients. We also provide our qualifying candidates with access to the full suite of technology evaluations from Brainbench, the premier provider of online assessments worldwide. For qualifying individuals working in customer service and technical support organizations, we offer access to free online training and certification through our alliance with HDI. In addition, Robert Half Technology has alliances with the Association of Information Technology Professionals and Oracle, which allows us to locate highly skilled technology candidates many businesses would not otherwise be able to access. Robert Half Technology has more than 120 locations worldwide.