Neuhausen, Schaffhausen, Switzerland
Have held a broad variety of IT roles starting as Programmer Analyst, Project Leader, Development Manager through to Senior IT Management positions such as Business IT Manager, eCommerce Leader, IT Consumption Management Leader, Customer Service Improvement Leader, European CIO, Global Applications Director and Global Director IT Business Partner for Kennametal's Supply Chain. Lived and worked in 5 different countries (England, Switzerland, France, Belgium and USA twice). Have a good understanding of and appreciation for diverse cultures and working with many different nationalities. Extensive experience in working with and managing both local and internationally diverse teams. As the majority of my experience has involved working directly between business and IT, I have a business focused approach to applying IT solutions. Strong communication and interpersonal skills facilitating team productivity and effectiveness. Specialties: IT Management, eCommerce/eBusiness, Customer Service, Business IT Management, SAP, Global team leadership, Communication, Cultural Transformation, GDPR and Data Protection, Geographic diverse experience, CIO
Responsible for the overall operations of Schaffhausen airport and also act as a pilot for glider towing and general sightseeing flights.
Responsible for IT in Europe working within a global framework comprising IT centers in North America, Europe and Asia Pacific. Primary business partner CIO role in addition to ensuring ongoing IT operations and project activities both within Europe and globally. Global leader for GDPR compliance. Cultural transformation champion for Europe. Retired January 2025.
Responsible for the effective use of IT in the global manufacturing, procurement, shipping and logistics functions of Kennametal.
Having relocated from Switzerland to the USA, responsible for the global applications team at Kennametal with staff located in USA, Europe and India.
Responsible for European IT working within a global framework comprising IT centers in North America, Europe and Asia Pacific. Primary business partner CIO role in addition to ensuring ongoing IT operations and project activities within Europe.
Responsible for supporting and improving customer service processes across a geographically dispersed European customer service group of approximately 350 individuals. Lead a team of approximately 25 people. Results: Lead the convergence of diverse business customer service teams and work processes into leveraged European work processes, as well as lead the transition of back office activity to an offshore center in Mumbai, India.
Responsible for the tracking, forecasting and joint management of $350MM yearly spend of Information Technology infrastructure, $191MM of which is outsourced to IBM. Results: Established a measurement and tracking mechanism, enabling control of IBM usage based billing as well as the elimination of significant areas of internal waste.
• Responsible for the implementation, development and support of Customer Interface eCommerce applications on a global basis (started with myaccount@dow, EDI, Omnexus and Elemica responsibility added in 2002, Elemica Implementation responsibility shared). • Developed and maintained global eCommerce Implementation and Development Strategies and worked with the global and area business leaders to ensure effective implementation. • Responsible for network of area implementation specialists and world area focal points located in all four Dow world areas. • Orders received through Customer Interface eCommerce applications increased from a few hundred per month in August 2000, to 23,000 per month close to 16% of Dow’s global orders, by end 2004. • Growth in terms of dollar transactions through eCommerce applications grew from approx $4MM per month in August 2000, to $450MM per month approximately 10% of Dow’s global sales by end 2004.
• Accountable for the effective use and application of I/T in the businesses to ensure maximum value creation and business success. • Developed and maintained global business I/T Strategies and Plans and where appropriate lead their implementation within the businesses. • Business member of the Dow Chemical Global Information Management Team, which is the team responsible for managing overall usage and spending on I/T within Dow. • Responsible for direct I/T budgets of $9MM Epoxy and $19MM Fabricated Products. Significant influence on indirect I/T budgets of $11MM Epoxy and $11MM Fabricated Products. • Working with the business leadership teams, achieved a mindset change from looking at I/T as a cost to viewing I/T as a strategic weapon for competitive advantage. • Positioned the Epoxy Products & Intermediates business to be one of the Dow businesses leading in eCommerce activity with Fabricated Products not far behind.
• Responsible for both the implementation and day to day operational support of SAP and related Supply Chain and Record and Report systems in Europe. • Member of the Antwerp office management team representing Information Systems and leader of the Antwerp Office Safety Council. • Direct responsibility for 70 employees based in Antwerp, Belgium, functional responsibility for 20 focal points scattered around Europe. • Created a European SAP support organisation, in addition to the SAP implementation teams. • Worked extensively with SAP to maintain system performance while aggressively implementing European regions onto the system. • Played a lead role in the consolidation of the European datacenters from 2 (Valbonne and Antwerp) to 1 (Antwerp) and then later from Europe to North America. • During the last 6 months of the job, lead the implementation of the Dow/Accenture global Alliance into the Antwerp group.