Wyoming, Michigan, United States
■ Analyzed business metrics to identify improvement opportunities; employed lean tools and industry best practices to close gap areas ■ Oversaw ten separate projects, ensuring they supported the achievement of the department’s annual performance goals ■ Overhauled inventory systems and processes to enhance on-time deliveries by 25%+ ■ Improved delivery for the Athens, Alabama production plant by 30%+ annually ■ Collaborated with other departments including new product development, engineering, quality assurance and production to launch three new products within a two-month period ■ Demonstrated leadership & strong interpersonal skills by understanding the needs of each member of the team and empowering them to craft solutions while providing necessary support & resources ■ Managed 8-20 employees and was responsible for staffing, scheduling, and career development
■ Helped fulfill policy changes for agents and customers ■ Provided training and assistance for more complex requests ■ Helped introduce quality audits to improve customer satisfaction
■ Pitch and write articles ■ Cover all sports (club & varsity) ■ Photograph athletes for articles ■ Meet strict deadlines
■ Pitch and write articles ■ Conduct interviews with multiple sources ■ Meet strict deadlines