Canton, Ohio, United States
Senior IT practitioner and Team Leader focused on organizational partnerships to bring the most value to businesses. I believe that Corporate IT is an enabling service to the organization it lives in and is responsible for finding creative but safe solutions to any technology challenge.
VHT is an enterprise software company providing solutions via premise installation and SasS consumption. As IT Manager, my team supports the infrastructure that enables the company to do business. Telephony, connectivity, security and desktop solutions to name a few. Managing a team of application and desktop support engineers, we implemented ticketing and tracking to provide actionable insights related to how effectively we support the business. Our goal is to be a valuable business partner for every functional unit in the company. We measure this using an established set of KPIs and through relationships we formed and maintain across the organization. With multiple physical locations, remote employees, hundreds of users and thousands of devices employed to ultimately provide software solutions and operational support to Fortune 500 clients, we continuously evaluate our security and privacy controls for compliance with published standards such as GDPR and individual client security needs.
• Manage PC imaging environment (Microsoft MDT) for all sites globally • Provide tier 2/3 support to users both local and remote/global • Leading transition project from MDT to SCCM for PC imaging for all sites
• On-site project management within specific time and budget constraints • Warranty repair and troubleshooting for HP desktops/laptops • Break/fix support both onsite and remotely
• Survey, plan, and install large scale wireless deployments • Tier 3 customer service / troubleshooting advanced network issues • Survey and evaluate wireless networks for misconfiguration/improvement • Configure network equipment pre and post-deployment, in-house and remotely • Provide remote support for technicians globally with hardware and software issues and needs • Offer configurations remotely from one centralized location to technicians both nationally and internationally • Break/fix support both onsite and remotely • Oversaw/managed nationwide install projects • Managed office/support staff • Worked with project management staff to quote and map project installations on large scales • Managed small mobilized teams of network engineers on large scale multiple site rollouts nationwide • Responsible for day-to-day management of staff PCs and office equipment
• On-site project management within specific time and budget constraints • Warranty repair and troubleshooting for HP desktops/laptops • Break/fix support both onsite and remotely