Maitland, Florida, United States
Health Services Professional with a background including medical billing, auditing, and medical provider support, transitioning experience, and education to a position in the health information industry. Skilled in generating inpatient and outpatient records based on the cost of treatment and diagnostic procedure codes in accordance with guidelines and standardized procedures for medical claims reimbursement. Adept in analyzing claims procedures, including adjudication, check reimbursement, EOBs, remittance processing, and communications relating to benefit clarifications and pricing updates. Technically proficient with successful experience working remotely for multiple employers.
• Process 50+ financial transactions daily, including distributions, rollovers, loans, and investment changes. • Maintain 98% accuracy while handling regulated financial data. • Support 100+ client interactions monthly while ensuring confidentiality and service quality. • Interpret plan guidelines and compliance requirements to ensure accurate processing of transaction in accordance with regulatory standards.
• Resolved 80+ daily customer inquiries related to orders, payments, and account issues. • Maintained 95% customer satisfaction through timely issue resolution. • Met performance standards for accuracy, productivity, and response time.
Answer multiple phone lines Take orders from multiple sales representative And input to system Take and process payments for orders Build delivery trucks for orders Assisted customers in person Scheduled reservations for customers Explained products and benefits Maintained up-to-date knowledge of customer accounts Provided assistance to clients Confirmed payments, refunds, etc. Resolved payment and order disputes Purchasing/Buyer obligations