Cochrane, Alberta, Canada
Ambitious Human Resources graduate with 21 years financial services experience including 16 years leadership, recruitment and specialized HR experience in talent & enterprise reward and recognition strategy. Strategic thinker with a focus in organizational effectiveness, culture and efficiency. Relationship builder with a proven record of surpassed customer satisfaction through thoughtful listening. Self-directed and easily adaptive in a fast-paced work environment with rapidly changing priorities. Commitment to community raising over $1million for local charity. Motivated to create an impactful story in any organization.
Responsible for strategic collaboration and consultation regarding all aspects of the employee life cycle, workplace culture, employer brand. and people practices for our clients. Work closely with the CEO to create & advise on impactful programs, strategically aligned with client business objectives and core values. Accomplishments: Strategic collaboration with CEO to address client needs related to HR policy & procedure, culture, diversity, inclusion & belonging, recruitment strategy, and people development & experience practices. Creation of artifacts for clients such as job descriptions, employee handbooks, HR policies & procedures, workbooks, learning & development collateral, and tailored coaching framework documentation. Create a strategic and intentional social media presence on Linked-in, Instagram, and Facebook that engages a cult-like following. Business development and continuous advocacy for Kolmeta’s brand. Collaboration and creative design related to publishing of a personal development planner book, “Audacious Goals: A Practical Guide to Manifest Personal and Professional Success”.
Responsible for all strategic initiatives and to provide sound leadership advice related to team member life cycle & experience within ATB’s Client Care call centre. Worked closely with the VP Client Care and senior executives to create & deliver impactful programs, strategically aligned with business objectives and core values, that had a direct and measurable impact on employee engagement and business results. Accomplishments: - Full cycle recruitment in a fast-paced call centre environment, hiring between 5-25 people every 4-6 weeks. Relationship building & sourcing candidates for customer service, sales advice and leadership roles. Development of recruitment strategy & processes to ensure adherence to staffing numbers and pipelining of quality candidates. - Provide thoughtful advice & coaching to hiring managers throughout Client Care and the branch network to ensure they are hiring the right people for the right roles. - Development, implementation & strategic collaboration for on-boarding strategy and overall team member experience within ATB's Client Care call centre. - Establishment of Voice of Team Member committee to empower team members to provide real-time feedback on leadership, processes, and their work environment. - Strategic collaboration with leaders to develop an efficient and impactful reward & recognition program within the call centre to drive measurable business results. - Diversity, equity & inclusion collaboration with subject matter experts within ATB and externally to ensure that our talent practices are truly inclusive, and adhere to ATB’s DEI strategic objectives - Collaborative creation & execution of our Indigenous Hiring Strategy within Client Care, contributing to ATB’s PARE Certification Application which earned our organization bronze status. - Co-founder of the Contact Centre West conference, established in 2019.
Principal lead for all aspects of enterprise reward & recognition strategic initiatives. Worked closely with the Chief People Officer and senior executives to create & deliver an impactful program, strategically aligned with business objectives and core values, that had a direct and measurable impact on employee engagement and business results.
Managed a portfolio of mass affluent customers. Built relationships with clients, tailoring advice and solutions to meet customers’ complex, unique and diverse needs. Demonstrated sustained self-management, proactively sought coaching and focused on continued improvement. Had clear objectives for work, by creating timelines, evaluating what information is required and how to overcome expected obstacles. Proactively connected & partnered with others inside and outside the organization to develop new ways of doing business & attract new clientele.
Responsible for all front office duties. Invoiced for various residential construction projects. Assisted office manager with various HR & accounting tasks pertaining to change management & transition. Completed first term of my co-operative education program through the Haskayne School of Business.
Responsible for back of the house duties such as on site management of serving & bar staff, inventory & stocking bar, cash/credit transactions, and completing client requests throughout the evening.