New York, New York, United States
Experienced customer relations specialist in healthcare and information technology. Passionate about emerging aviation technology, travel, and the arts. I strive to learn, and learn best within a dynamic, constantly changing business environment.
Cravath, Swaine & Moore LLP
TF Cornerstone - Helping customers with their desired lot or property by showing it to them. - Showcasing amenities to clients. - Calculating costs and risk analysis. - Guide prospective clients to leasing office to meet the leasing agents. - Lease paperwork guidance and assistance. - Creating and sending marketing material as needed. - Sending follow up emails with floor plans and calculated costs. - Screening prospective tenants
- Proficient with Salesforce and QAD. - First-line tele-support – troubleshooting complex supply chain and logistics issues directly with individual customers and shipping companies, along with offices in China, Norway, India, and the Middle East. - Proactively responded to customer logistics inquiries such as invoice/PO issues, delivery schedules, inventory, part numbers, and special orders while adhering to financial and contractual terms and conditions. - Continuously reviewed processes and identified opportunities to enhance, improve, and add value to customer experiences. - Complaint intake and coding for B2B customer queries regarding financial accounts. - Complaint escalation on Salesforce CRM
- Acted as a brand ambassador providing industry-leading support service experience - creating and maintaining customer loyalty and minimizing attrition. - Ensured the highest level of safety standards and security requirements were met and observed by crew members. - Objectively provided performance feedback to staff, tailoring recommendations for improvement and additional training specific to the experience, skills, and aptitude of each staff member. - Communicated effectively in a variety of languages, with groups and individuals of a wide range of cultures, backgrounds, and other abilities. - Established a professional rapport with customers in midst of a consistently high-pressure environment. - Worked with and motivated a rotating project team of up to 30 staff of various experience levels. - Complaint intake using mobile devices, documenting customer, medical and safety incidents on board Airbus A380 and Boeing 777 aircraft. - Troubleshooting of customer accounts regarding duty free product sales and loyalty rewards program. - Used international payment systems to complete duty-free transactions on board.