New York, New York, United States
Conscientious and detail-oriented Operations Manager with a personal emphasis on dependability, integrity, efficiency, and professionalism. With a background in a variety of industries, I’ve gained a passion for enhancing the overall experience in customer service, retail, workplace cultures and staff management.
-Began working for ASTRSK as an office manager then promoted to be the Operations Manager shortly after -Directly assisting the Founder and CEO of ASTRSK with daily tasks such as email correspondence, calendar management, and general administrative duties -Oversee account receivables, communicate with clients and track all expenditures for the agency -Continuously improving the company’s operational systems, processes, and policies to increase the company’s productivity, output, & wellness -Created new accounting procedures and implementing our new policies for 30+ clients -Structured a smooth new hire onboarding process to ensure a welcoming workspace environment -Manage, deliver, and offer solutions for ongoing projects to ensure smooth operations -Solid organizational skills for planning and following through on a variety of activations -Supervised the companies social media platform by creating a content calendar and brainstorming posting concepts
-Assisted the Founder with scheduling and screened inbound calls -Managed all invoicing and communication with vendors -Coordinated new hire onboarding and paperwork -Planned and organized business dinners & events
-Managed the E-Commerce site along with processing and shipping online orders -Assisted in budget planning and purchasing product for each season -Distributed new product and reorders to each store location -Styled, assisted and coordinated Lifestyle and E-Commerce photoshoots -Provided customer service via email regarding the client’s product interests or purchases
-Coordinated logistics for new store opening -Lead visual merchandising team and supervised sales team training -Acted as a liaison between the regional manager and corporate warehouse -Reported daily sales and performance to regional manager -Supported sales staff to meet quarterly sale-through
• Maintained relationships with high-end fashion clientele through extensive utilization of client books & personal outreach • Developed strong leadership qualities through training fellow employees in various skills needed to be a successful sales associate & visual merchandiser • Merchandised the men’s department & maintained mannequins’ visual appearance