Cincinnati Metropolitan Area
Innovative, highly motivated Sales professional with progressive experience in Sales and Sales Management. Works diligently to complete tasks in a timely manner while delivering optimum customer service and support. Detail oriented and possess strong organizational, interpersonal, and problem solving skills. Proven sales leader who demonstrates the ability to drive sales past corporate objectives. Works well within a team as well as inclusively.
Jake Sweeney Chrysler Jeep Dodge Ram finished 2015 as the #1 CJDR dealership in Cincinnati in both new and used vehicles SALES! I personally finished #1 in 2015 for Jake Sweeney CJDR in both USED UNITS SOLD(159) and USED CAR TOTAL GROSS PROFIT($570,000). Hoping to maintain our spots as #1 in 2016.
Renowned retail pharmacy and provider of wellness services with 8300 stores across North America Intake Team Lead (2011 – Present) Assist with the oversight of 60+ sales agents day-to-day activities including receiving incoming telephone calls and making outbound calls. Resolve intermediate to complex questions or problems that reflect substantial variety and detail; Serves as a resource for lower level representatives. Create and implement incentive activities to establish a fun, productive work environment. Serve as first escalation point for problem resolution. Anticipate customer needs and proactively identify solutions. Provide technical guidance for more complex issues, plans, prioritize, organize and complete work to meet established objectives. Monitor trends and ensures processes are adjusted and implemented as needed. Analyze reports to determine staff hierarchy to identify and create coaching plan to increase performance. Establish daily/weekly/monthly goals based on productivity and FTE for daily operations. Administer coaching, weekly standings, and corrective actions to staff.
Maintained status as a top performer, staying within the top 5%, throughout the duration of my position. Maintained an average conversion of 13% where goal was 6.5% Handled both inbound and outbound sales calls. Provided support for back office as needed: cross trained in Insurance Verification, CMN and Order Entry. Assisted with the onboarding and training of newly hired sales agent. Acted as go-to person for special operations projects vital to site’s success. Instrumental in providing feedback on current processes and procedures to management from a frontline point of view.
Privately owned warehouse specializing in the distribution of goods and logistics.; Acted as main point of contact for customers of our client- Ohio Valley Supply. Ensured customer satisfaction by controlling inventory and keeping the highest of quality assurance standards. Assumed direct responsibility for orders miss-picked and handled customer complaints and escalations.