Nashville, Tennessee, United States
Professional with excellent problem solving skills and a strong orientation in customer service satisfaction and support. Experience in analyzing issues and concerns to increase customer satisfaction, quality, and efficiency; established insurance professional possessing the ability to execute a wide range of underwriting strategies. Ability to minimize loss ratios while increasing growth with a proven track record of developing and training direct reports. Possess excellent communication and interpersonal skills that enable me to communicate effectively with executives, management, customers, and staff. Exhibits an honest work ethic with the ability to excel in fast paced and time sensitive environment.
Review suspicious claim files and complete investigation of these files. Communicates with various departments on matters reflected in the investigation files. Reconcile accounts according to insurance documents while minimizing loss to the company.
Handled complex and escalated calls submitted for conflict resolution from customers/representatives.Answered all inquiries from customers promptly (generally the same day received) whether the inquiries were via telephone or mail. Played a key role in business and individual customer retention.
Handled calls for conflict resolution for customers,obtain information needed to complete orders.Worked to develop employees skills, provided feedback. Trained on processes and procedures including soft skills content.
Supporting achievement of location sales and margin goals Talked with customers by phone or in person to obtain information needed to complete transactions Upholding company standards by ensuring cars are presentable to customers Prepare bank deposits, complete reports, and balance all shift accounts