Pittsburgh, Pennsylvania, United States
Experienced Full Stack Software Engineer
• Experience working on a Help Desk answering service and support calls from customer. Providing telephone support and remote diagnosis of hardware and software problems. Entering logs and escalating any outstanding issues to Level 2 support. • Offered excellent customer service in a pleasant and professional manner. • Facilitated and participated in conference calls with customers and other departments. • Implemented Automated Hospital Delivery Systems using proprietary software, trained users on how to efficiently operate units to optimize staff time and hospital dollars to patient care. • Worked with Research and Development department on Quality Assurance. • Used TCP/IP, DNS, DHCP, VPN and Network security protocols to setup network for Automated Delivery Systems, Client Server and Help Desk to communicate efficiently. • Involved in day to day management of product installation. • Provided hardware and software support both on and off-site after the completion of the implementation. • Trained new Aethon employees on both Help Desk and Implementation job functions. • Created documentation on policy and procedures.