New York, New York, United States
I worked in Banking Operations for eight years. Moved to NYC in 2018 and worked as a Guest Services Representative for Broadway Across America and Broadway.com. In my time in Banking Operations and with BAA I have learned to multi-task, have an eye for detail and be a self starter. Throughout my time in banking I have gained experience in managing a successful team and helping cultivating a positive work environment.
Client facing position where I assisted with ticketing needs for theatre's all across the United States and Broadway in New York City. Lead Representative over the San Antonio market. Assisted with schedule of tickets dropping for new events in San Antonio and assisted with implementing change for any updates in San Antonio.
Helped create new policies for daily branch operation and implemented changes to all branches in the bank. Headed up maintenance for online banking, help create new user friendly interface, and solved daily online banking issues. Solving daily banking issues in a fast paced environment. Monitored Fraud Tracker for debit cards issued. Did daily rejections of deposits and ACH payments. Kept logs for all closed and opened Certificates of Deposits. Assisted with closing and reissuing of debit cards done in branches. Assisted with yearly audits for entire bank.
Provided excellent customer service. Did scheduling for all tellers. Did monthly audits on vault and all teller drawers. Opened all accounts possible at bank. Handled escalated customer complaints. Order and shipped money to Fed. Assisted with loan closings. Oversaw daily operations of the branch. Trained new hires.
Provided excellent customer service. Daily balancing of cash drawer, maintaining of logs, opening and closing of business and personal accounts.
Sold tickets at box office and over the phone.
Worked in multiple box offices around Charleston and on the phones.