Chicago, Illinois, United States
I am a results-oriented professional with experience leading teams in fast-paced, customer-focused environments. My background includes operations management, performance tracking, and process improvement, with a strong emphasis on accountability, efficiency, and service quality. With a foundation in digital marketing and hands-on leadership experience, I focus on building engaged teams, resolving complex customer issues, and driving consistent, measurable results across operations and customer engagement functions.
Collaborated with upper management to develop and implement operational strategies, resulting in a 94% customer satisfaction rate. • Coordinated daily operations for fleet management, logistics, and customer scheduling, achieving consistent service-level targets with over 250 vehicles. • Led the team during peak demand periods by delegating tasks, monitoring progress, and resolving issues effectively. • Conducted regular performance reviews for employees to identify areas of improvement.
• Responsible for aspects of Hogan Trucking social media, Organized and updated through multiple online platforms • Gained an overall knowledge of how to efficiently conduct market research with forecasting in a short time frame • Efficiently completed projects prior to deadlines error-free • Worked closely with upper management. to implement new operational strategies that drove employee satisfaction • Tasked with managing employee appreciation project each month that improved retention and overall employee quality of life
Spearhead a monthly employee appreciation project, enhancing retention and overall employee quality of life. • Responsible for aspects of Hogan Trucking's social media, organized, and updated through multiple online platforms. • Gained an overall knowledge of how to efficiently conduct market research, with forecasting, in a short time frame.
• Conducted daily inventory reports to maintain top levels of production • Volunteered and worked in the main kitchen performing necessary positions that were unaccounted for • Oversaw special events and programs with on-site catering, utilizing top detail-oriented skills • Dedicated service skills in a fast-paced environment in a positive and calm demeanor
• Responsible for maintaining an organized and clean dining area to ensure an excellent guest experience • Collaborative team player, adept at working alongside servers and kitchen staff to facilitate seamless service • Strong attention to detail in clearing tables promptly and efficiently