South Lake Tahoe, California, United States
Experienced leader in outdoor recreation, team management, and customer service, who specializes in optimizing operations, safety, and guest experiences. As Supervisor of the Children's Ski and Ride School at Sierra at Tahoe, I manage 80+ instructors, enhance training programs, and drive revenue growth. Beyond the Winter sports industry, I guide kayak tours on Lake Tahoe in the Summers and have experience in Federal Land Management, GIS mapping, and conservation. With a B.S. in Business and a financial planning certificate, I bring expertise in budgeting, scheduling, and the optimization of digital workflows. Passionate about leadership, outdoor adventure, and operational efficiency.
Led 6-12 participants in clear-bottom kayak tours, ensuring safety and enjoyment of the guests. Educated guests on paddling techniques, history and environmental insights of the area. Maintained and inspected kayaks and safety gear for regulatory state compliance. Responded to emergencies providing first aid and rescue assistance as needed. Designed custom tour routes for enhanced guest satisfaction depending on weather conditions and guest interest. Maintained detailed daily tour reports, including guest feedback and incidents.
Managed a team of ski instructors, optimizing staffing and lesson availability. Developed training programs aligned with the American Association of Snowboard Instructors (AASI). Optimized scheduling and staffing to balance lesson availability with guest demand and budget constraints. Improved guest experiences through structured coaching and feedback to achieve company goals. Assisted in department revenue growth via new promotions and partnerships with other departments and products.
Assessed and maintained Forest Service campgrounds, trails, and facilities. Managed Safety Data Sheets (SDS) per California OSHA regulations. Conducted GIS and hazard tree surveys, updating forestry databases. Informed visitors on forest regulations and fire safety protocols. Collaborated with government agencies on conservation initiatives.
Coached mentally disabled adults in money management and job skill development. Tracked client progress through structured reports in Microsoft 365. Assisted in Individual Support Plan (ISP) meeting to establish new client goals. Provided structured mentorship and emotional support.