Huntsville, Alabama, United States
I am a result-driven IT professional with over a decade of experience in the areas of technical support, system administration, and software support. I have two degrees in Computer Information Technology and several active certifications. I have proficiency in server administration, troubleshooting hardware and software issues, software lifecycle management, and implementing cybersecurity. I’m an outstanding problem-solver and great at remembering things from memory. I have consistently shown my dedication to excellence in all operations and future endeavors. In my previous role, I was able to effectively manage the company’s cellular account, reducing costs by several thousand dollars monthly. I was also able to manage the company's IT department on my own for three months. Aside from that, I have three years of work experience coordinating work-related travels within the U.S., which includes scheduling client visits as well as planning the most efficient routes of travel. I also have work experience as a leader within a corporate setting as well as a startup setting, which has helped me drive my growth through hands-on assistance as well as problem-solving strategies. I have a passion for staying at the top of my game by getting myself updated on new technologies by acquiring new skills through certifications and by associating myself with other professionals within the same field. I take great pride in my problem-solving abilities to exceed expectations while making a lasting impact.
•Support full software lifecycle for enterprise and mission‑critical environments. Plan and execute installations, upgrades, patches, and emergency re‑installs while ensuring zero unplanned downtime. •Support initial hardware setup, configuration, and integration with software systems. •Administer Windows servers and client workstations to monitor software performance, network capacity, and security, proactively resolving issues before they impact users. •Use Splunk and analytics tools to monitor data movement, resolve issues proactively, track and manage software versions to ensure systems are up-to-date and secure. •Manage and maintain servers, including installation, upgrades, and resolution of system-related issues. •Assess existing technical solutions, recommending and implementing process improvements that accelerated deployment throughput and reduced rework. •Produce detailed status reports (installations completed, tickets opened/closed, training delivered) for senior leadership, driving data‑informed resourcing decisions. •Design and facilitate operator, maintenance, and installation training programs, reducing new‑hire ramp‑up time and standardizing best practices across teams. •Champion continuous‑improvement initiatives, sharing feedback and lessons learned to refine workflows and strengthen overall systems reliability.
• Managed VMware vSphere environments, performing server provisioning, patching, and lifecycle management ensuring system redundancy. Led imaging and deployment of hardware for new employees; maintained asset inventory and oversaw hardware upgrades and replacements. • Administered Active Directory and Microsoft 365 environments including Exchange Online, windows group policies, Exchange, Zoom, Adobe, Dropbox, Smartsheet and user provisioning. • Oversaw corporate Verizon account implementing cost-saving strategies. Managed device lifecycle, activated SIMs, assigned lines, and utilized Apple Business Manager and mobile device manager tools. • Monitored security vulnerabilities and executed endpoint protection strategies using ManageEngine. • Led onboarding of IT systems for new hires, configuring endpoints, software, and access control protocols. • Enforced security best practices: hardened printers and endpoints, scanned networks with Nmap, performed firmware updates, and managed AV via ESET cloud console. • Administered enterprise backups using Druva; performed user data migrations, retention enforcement, and backup system cleanup. • Ensured network uptime and security: troubleshot phone systems, routers, switches, and APs; implemented port filtering and segmentation; coordinated vendor escalation. • Delivered end-to-end IT support to employees and franchisees via remote tools, phone, and in-person troubleshooting for hardware, software, and network issues.
•Delivered onsite and in-house IT support to business and residential clients, addressing technical issues promptly and effectively. •Diagnosed and troubleshooted equipment issues, including hardware failures, network connectivity problems, security vulnerabilities, software malfunctions, and data loss. •Repaired and replaced IT hardware components, including workstations, servers, laptops, routers, switches, printers, hard drives, monitors, and peripherals. •Performed data recovery from failing hard drives, transferring data to new computers or external backup solutions. •Reloaded and configured operating systems, installing and updating necessary software applications. •Test and validated network configuration settings to ensure optimal performance and connectivity. •Implemented and maintained security policies to protect systems and data from threats. •Provided remote patch management and ongoing technical support to maintain system performance and security. •Documented support activities, including issue resolution steps and client communications, for accurate record-keeping.
•Repaired and maintained workstations, tablets, smartphones, desktops, laptops, and servers, addressed both hardware and software issues. •Diagnosed customer computers to identify hardware failures, software malfunctions, and performance issues. •Built and configured custom workstations tailored to the needs of business and residential customers. •Migrated user data from failing hard drives and restored user profiles to new systems or backup solutions. •Removed viruses, malware, and other security threats from customer workstations and servers. •Installed operating system updates, software patches, and security enhancements to maintain system performance. •Documented case details, including computer specifications, initial assessments, problem descriptions, solutions, recommendations, and upgrade suggestions. •Provided remote technical support and phone-based assistance to resolve customer issues efficiently. •Tested and validated system functionality post-repair to ensure optimal performance and customer satisfaction.
•Led technical support in the Tech Depot department, serving as the primary technician for hardware and software troubleshooting. •Assisted customers with a wide range of products including computers, printers, office furniture, and tech accessories, aligning solutions with their specific business and personal needs. •Diagnosed and resolved issues on customer computers, performing data migrations, malware removal, and system optimization. •Collaborated with team members to resolve in-store technical issues and provided support in the Copy & Print Center. •Delivered product recommendations based on customer requirements, enhancing customer satisfaction and sales performance. •Handled cash register closing procedures and reconciled nightly balances, ensuring store accuracy and security.