United States
Administrative professional with over 19 years of experience specializing in public safety operations and human resources support. Currently serving as Professional Staff Member at the Santa Ana Police Department, contributing to compliance-driven recruitment, applicant tracking, and background investigation workflows. Skilled in managing sensitive records, ensuring policy adherence, and maintaining audit readiness within a regulated municipal environment. Expertise in data analysis, auditing, and account management, with a strong focus on structured systems and workflow optimization. Dedicated to supporting personnel operations with confidentiality, accuracy, and efficiency, while fostering collaboration across internal teams and external partners. Committed to enabling seamless processes in a mission-critical, compliance-focused organization.
Lead administrative and operational support professional within the Background Investigations Unit, supporting high-volume public safety recruitment and compliance-driven hiring operations in a regulated municipal environment. Coordinate and manage end-to-end applicant testing and background investigation workflows for sworn, civilian, and volunteer personnel Oversee tracking of recruitment pipelines, applicant status, and compliance benchmarks to ensure alignment with POST standards and City policies Maintain and safeguard highly sensitive investigative and personnel records, ensuring strict confidentiality and audit readiness Develop and manage structured tracking systems to monitor timelines, workload distribution, and process efficiency Prepare executive-level summaries, reports, and status updates for command staff and HR leadership Serve as primary liaison between applicants, investigators, HR, and City departments to ensure seamless coordination Identify workflow bottlenecks and implement administrative process improvements to enhance operational consistency Support regulatory audits, documentation reviews, and policy compliance efforts
Primary department liaison for workers’ compensation administration and HR compliance support, serving sworn and non-sworn personnel in a complex public safety environment. Managed full lifecycle of workers’ compensation claims, including intake, reporting, documentation, medical coordination, and return-to-work tracking Partnered with City Risk Management, third-party administrators (TPAs), supervisors, and medical providers to ensure regulatory compliance Maintained comprehensive and audit-ready claim files in accordance with Cal/OSHA and state requirements Monitored claim trends and cost activity, providing analytical summaries to HR leadership Guided supervisors and employees through injury reporting procedures and compliance requirements Supported employee relations matters tied to workplace injury and leave coordination Contributed to documentation standardization and workflow enhancements within HR operations Assisted in tracking deadlines, regulatory reporting requirements, and internal controls
Provided senior-level administrative and program coordination support for department-wide training operations impacting sworn and professional staff. Coordinated and administered in-service, mandatory, and specialized training programs in compliance with California POST requirements Managed training records, certifications, compliance tracking, and documentation for audit and inspection purposes Monitored professional development budgets, reimbursements, and training-related expenditures Served as liaison with external training providers, educational institutions, and regulatory agencies Developed tracking tools to monitor certification deadlines, training participation, and compliance metrics Prepared management reports and summaries regarding training status and regulatory alignment Supported logistical planning for large-scale training initiatives and departmental programs Maintained operational continuity during high-volume training cycles
Delivered operational and customer service excellence within a premier private country club environment, supporting daily operations and high-profile member events. Supported tournament logistics, daily operations, and member service coordination Maintained professional standards in a high-touch service environment Collaborated with golf professionals and management to ensure operational efficiency Developed strong communication, adaptability, and service-oriented leadership skills