Atlanta, Georgia, United States
Results focused operations leader with 9+ years of experience supporting C-suite executives across tech and healthcare. Proven track record of translating executive vision into operational reality, building reporting frameworks, leading cross-functional initiatives, and driving measurable efficiency gains. I serve as a trusted advisor to CEOs, CFOs, and CMOs with a talent for managing competing priorities and enabling data-driven decisions at scale. Skilled at leading globally distributed teams, designing executive dashboards, and building cross-functional processes from the ground up. Core strengths: Strategic Planning & Execution · KPI/OKR Reporting · Go-to-Market Operations · Budget Forecasting · Process Optimization · Executive Support
•Lead scaling and optimization of a global Support Center of Excellence, overseeing four pillars: Executive Management, Travel & Events, Contract & Expense Management, and Front of House Operations. • Developed and documented operational processes and SOPs, standardizing workflows across a globally distributed support function serving 10 executives. • Designed and deployed a global ticketing system enabling staff to request support, capturing time-tracked data and providing estimated ROI, creating measurable accountability. • Built and maintained a live operations dashboard tracking ticket volume, type, average resolution time, and monthly trends. • Conducted quarterly process audits to assess performance, address gaps, and ensure SOP adherence across all pillars. • Planned and executed global events, managing end-to-end logistics across regions and time zones. • Built and launched a cross-functional contract review team, bringing together Legal, Procurement, Finance, HR, and IT. • Centralized billing and invoice processing through a single intake portal, improving financial visibility and reducing processing friction across the business unit.
• Served as a strategic partner to the CMO, aligning team KPIs and initiatives with overall company objectives. • Managed cross-functional workstreams across Marketing, Product, and Sales to execute go-to-market strategies, event promotions, and demand generation programs. • Conducted in-depth data analysis to surface actionable insights that optimized campaign performance and pipeline growth. • Oversaw executive calendar coordination, travel logistics, expense reconciliation, and procurement approvals. • Assisted with budget forecasting, tracking, and allocation to ensure financial efficiency across the marketing function managing a budget of $3 million.
•Served as primary liaison between the CFO and internal/external stakeholders, ensuring seamless communication and follow-through. •Managed a high-complexity executive calendar, prioritizing meetings, speaking engagements, and conferences across multiple time zones. • Developed and maintained a comprehensive Finance org calendar, keeping stakeholders aligned on critical deadlines and milestones. • Planned and executed internal and external events, coordinating logistics from end to end.
• Implemented structured reporting processes for two VPs managing 15+ direct reports, improving operational transparency. • Maintained a company-wide marketing calendar and served as liaison between direct reports and executive staff. • Supported brand initiatives, product marketing strategy, partner marketing, and operational projects
• Designed and maintained executive dashboards tracking KPIs, strategic initiatives, and talent acquisition metrics. • Built data visualizations from EHR datasets to support clinical and operational decision-making. • Partnered with the Director of Operations to develop and implement COVID-19 safety protocols across the organization. • Managed complex executive calendars, meeting preparation, and company-wide communications.
•Provided comprehensive executive support to the CEO including scheduling, travel, expense reconciliation, and procurement. • Maintained key financial dashboards to deliver timely business insights to leadership. • Supported the COO with daily operational functions, contributing to seamless business execution.