Calgary, Alberta, Canada
Senior operations leader with more than 20 years of experience leading complex, customer-focused operations across aviation, logistics, transportation, and entrepreneurial business environments. Proven success building operational systems, leading cross-functional teams, improving organizational performance, and delivering consistent execution in fast-paced, high-accountability organizations. Recognized for developing leaders, driving operational excellence, improving processes, managing budgets and resources, and creating accountability across multiple departments. Experienced working closely with founders and executive leadership to translate strategic vision into day-to-day operational execution. Specialties: Executive Operations Leadership | Multi-Site Operations Management | Leadership Team Development | Operational Excellence | Strategic Planning & Execution | Organizational Accountability | Process Improvement | Financial & Operational Planning | Budget & Cost Management | KPI Development & Performance Reporting | Workforce Planning | Cross-Functional Leadership | Continuous Improvement |Change Management | Customer Experience Supply Chain & Logistics | Team Building & Coaching | Operational Risk Management
Coordinate complex domestic and international Operations while ensuring safe, efficient execution. Develop operational procedures and standardized workflows that improve consistency across the organization. Lead daily operational planning meetings and coordinate activities between departments. Manage operational disruptions while maintaining customer service and operational continuity. Support onboarding, documentation, compliance, and process improvement initiatives. Drive communication between operational stakeholders to ensure execution of company prioriti
Coordinated daily operational activities supporting aircraft, crews, customers, and multiple stakeholders. Managed after-hours operations and resolved time-sensitive operational challenges. Improved coordination between departments to ensure efficient execution. Supported workforce scheduling, transportation logistics, accommodations, and operational planning. Monitored operational performance and produced reporting used to improve service delivery.
Co-founded and operated a specialty food manufacturing and retail business from startup through daily operations. Directed all operational functions including production, inventory, purchasing, logistics, staffing, customer service, budgeting, and supplier management. Built operational systems and standardized processes to improve efficiency and product consistency. Managed financial performance, purchasing decisions, inventory control, and operational planning. Led employees while fostering a collaborative, customer-focused culture. Worked directly with suppliers and partners to ensure reliable product availability and quality standards.
Directed daily operations for Canada's largest fractional aircraft fleet. Led and developed a high-performing operations team responsible for flight coordination and customer service. Worked closely with executive leadership to improve operational performance, service delivery, and organizational effectiveness. Developed policies, procedures, and operational standards that improved consistency across departments. Led incident investigations and continuous improvement initiatives. Managed workforce planning, scheduling, recruitment, coaching, and performance management. Collaborated across maintenance, pilots, customer service, finance, and executive leadership to ensure operational excellence.
Reduced the annual operating budget by implementing streamlined processes and rigorous cost control measures while maintaining the highest standards of customer service delivery. Achieved increased billing margins, reduced capital expenditure, and lowered fleet ownership costs without compromising service quality through an aggressive, cost-effective vehicle fleet maintenance program. Enhanced productivity and workmanship standards while significantly improving customer interaction and service provided by technical staff. Developed robust systems that reduced technician error rates and increased service consistency. Implemented technician training and performance management systems, establishing clear performance standards. Managed the recruitment, training, and mentoring of employees, overseeing a team of 25 full-time staff and 10 part-time contractors. Committed to customer service excellence, including immediate problem resolution.