United States
I’m a Client Success and Account Management professional with over five years of experience helping enterprise clients achieve their goals through strategic partnership, process optimization, and a relentless focus on outcomes. Throughout my career — spanning organizations like Availity, Alegeus Technologies, and CVS Health — I’ve built long-term relationships grounded in trust, transparency, and measurable value. I’m passionate about creating exceptional client experiences, driving adoption of innovative solutions, and turning complex challenges into clear, scalable wins. I thrive at the intersection of relationship management and operational excellence — bridging the gap between technical teams and business objectives to deliver results that matter. Whether it’s optimizing client engagement strategies, leading cross-functional initiatives, or identifying growth opportunities, my goal is always the same: help clients succeed, grow, and stay for the long term.
I build and nuture key relationships with Strategic Payer Partners, driving Availity's growth in the Healthcare IT marketplace. • Act as a trusted advisor, identifying opportunities to align our services with client goals. • Conduct thorough volume analysis to support retention and account penetration efforts. • Deliver impactful quarterly business reviews to client leadership, showcasing our commitment to their success.
I excelled in driving operational excellence and enhancing client satisfaction as a Service Delivery Manager. • Spearheaded escalation management across multiple domains, ensuring timely issue resolution and customer satisfaction. • Championed collaborative efforts among stakeholders, fostering transparency and accountability in project execution. • Developed and implemented service budgeting strategies, optimizing financial planning and process efficiencies.
I successfully managed infrastructure implementation projects, emphasizing firewall integration and collaboration. • Served as a key liaison between business and application teams, enhancing project delivery and alignment with objectives. • Conducted thorough research to identify system functionality barriers, improving issue resolution processes and user satisfaction. • Developed training programs that bolstered cross-functional knowledge and system security within the organization.
I utilized my analytical skills to enhance operational workflows and client engagement. • Coordinated with internal teams to ensure timely issue resolution, boosting stakeholder satisfaction. • Implemented strategies that streamlined operations, contributing to measurable improvements in efficiency. • Developed critical thinking skills through data mapping and reconciliation tasks within application frameworks.