United States
I am a healthcare operations leader with experience leading complex behavioral health programs, optimizing clinical operations, and developing high-performing teams within fast-paced hospital and outpatient settings. Throughout my career, I have managed multidisciplinary teams, overseen 24/7 behavioral health operations, improved clinical workflows, supported regulatory compliance, and partnered across departments to enhance operational efficiency and patient access. In addition to my operational leadership experience, I maintain an active Licensed Social Worker credential, giving me a unique perspective on balancing clinical quality with organizational performance.
Deliver psychotherapy and evidence-based interventions to clients experiencing behavioral or emotional challenges. Administer comprehensive assessments and monitor therapeutic progress to ensure continuity and efficacy of treatment. Maintain HIPAA-compliant documentation.
Lead daily operations of a high-volume 24/7 behavioral health emergency screening program serving patients across multiple care settings with over 60+ employees. Supervise and develop multidisciplinary clinical and operational staff while fostering accountability, engagement, and professional growth. Partner with physicians, nursing leadership, the emergency department, and community service providers to improve patient throughput and care coordination. Develop and implement operational workflows that improve efficiency, documentation quality, and regulatory compliance. Monitor staffing, scheduling, productivity, quality metrics, and operational performance to ensure consistent service delivery. Lead process improvement initiatives that enhance communication, reduce barriers to care, and improve operational outcomes. Support organizational initiatives involving quality assurance, policy implementation, and cross-functional collaboration.
Completed all tasks of Mental Health Screener. Managed and mentored a team of screeners, ensuring clinical assessments met regulatory standards. Evaluated patient care needs and coordinated the transition to inpatient care when necessary. Oversaw case reviews and quality audits, contributing to data-informed care planning and service delivery improvements. Collaborated with leadership to align screening protocols with organizational goals and industry benchmarks. Streamlined documentation procedures to enhance accuracy and operational reporting capabilities.
Conducted clinical assessments to determine the most appropriate level of care for patients in crisis, using established guidelines to ensure effective treatment within the least restrictive setting and manner. Coordinated with external providers, hospitals, and community resources to facilitate care transitions for patients requiring long-term behavioral health services. Provided brief, solution-focused counseling and crisis intervention, ensuring that patients received the necessary support in the least restrictive environment. Ensured compliance with state-mandated protocols for involuntary and voluntary hospitalizations, serving as a liaison between patient, care teams and patient families.