San Francisco Bay Area
I build and run the operations that move at scale. Over 10+ years — five of them as an Amazon Operations Manager — I've led multi-site teams of 300+, lifted throughput 40%, and turned messy operations into systems that hold. I’m a results-driven Operations and Logistics Leader with 10+ years of experience optimizing supply chains, leading high-performing teams, and driving efficiency in fast-paced environments. At Amazon, I’ve managed delivery operations for 300+ associates and managers, boosting station output by 70% and improving regional performance by 30%. Beyond large-scale operations, I’ve built and scaled a small business, giving me an entrepreneurial mindset and a deep appreciation for customer experience. My background spans everything from data analysis and process improvement to team development and cross-functional project execution. What drives me is building systems — and people — that thrive under pressure. Whether it’s launching new productivity initiatives, streamlining reporting with advanced tools, or mentoring future leaders, I focus on delivering measurable impact while fostering collaboration and growth. I’m always open to connecting with professionals in logistics, supply chain, and operations leadership to share insights, tackle challenges, and explore opportunities to build better, smarter organizations.
Lead multi-site operational programs across mail and package services, driving process design, execution discipline, and service improvement across intake, routing, distribution, locker, and customer support workflows. Partner across operations, facilities, and client stakeholders to build scalable operating frameworks, improve turnaround time and SLA performance, and create the dashboards, SOPs, and escalation mechanisms needed to run reliable, high-visibility service operations. -Manage end-to-end operational programs across multiple sites, ensuring consistent execution, service quality, and alignment with client expectations -Conceptualize, design, and implement new processes and operating frameworks to improve workflow efficiency, scalability, and service consistency -Build KPI dashboards, operating reviews, escalation paths, and management tools to improve visibility, strengthen accountability, and support faster decision-making -Partner cross-functionally with facilities, operations, and client stakeholders to resolve issues, redesign workflows, and drive process improvements -Standardize SOPs, onboarding, and execution expectations across supervisors, coordinators, and frontline teams to create repeatable operating discipline -Lead operational problem-solving in fast-paced environments, closing process gaps and improving customer experience across locations
Led last-mile operations for a high-volume delivery station, overseeing daily execution to ensure safe, timely, and high-quality package delivery. Managed Delivery Service Provider (DSP) relationships and partnered cross-functionally with Central Operations, Fleet, and Business Coaching teams to improve delivery partner performance, fleet health, and driver safety. -Oversaw end-to-end last-mile operations, driving performance across delivery execution, quality, safety, and customer experience -Built strong working relationships with DSP partners to improve accountability, service reliability, and operational consistency -Held operators and site leaders to high standards while fostering a culture of ownership, respect, and continuous improvement -Partnered with internal teams to identify performance gaps, implement corrective actions, and improve delivery partner outcomes -Reported operational KPIs, risks, and barriers to senior leadership to support decision-making and execution
Led a team of leaders overseeing 300+ associates in a fast-paced fulfillment and delivery environment. Owned operational planning, labor strategy, and daily execution while using data analysis to improve efficiency, identify trends, and support business decisions. -Led leaders responsible for 300+ associates, driving operational performance, engagement, and development -Owned planning for operations including volume forecasting, labor ordering, and daily shift execution to ensure smooth and efficient workflows -Utilized Quicksight and Excel VBA tools to analyze operational trends, automate reporting, and improve visibility into performance -Regularly reported KPIs, barriers, and action plans to senior leadership -Drove execution discipline and continuous improvement through data-backed problem solving and structured operational review
Led frontline operations and process improvement initiatives that increased throughput, improved regional performance, and strengthened operating standards across the site. -Increased station throughput by 40% over 7 weeks by launching a new shift, onboarding and training 100+ associates, and building execution structure to support higher volume -Improved regional performance by 30% by leading a stow process improvement initiative that redesigned standard operating procedures, introduced new equipment, and improved package organization -Managed daily frontline execution while coaching associates and leaders on safety, productivity, and quality standards -Supported continuous improvement efforts by identifying process gaps and implementing practical workflow changes that improved performance
Founded and built a food service business from the ground up, turning an idea into a fully operating business through hands-on ownership of every stage of launch and growth. Led the full startup journey from concept development, market research, permitting, and licensing to contractor coordination, vendor setup, hiring, and operational readiness. Built the business infrastructure, operating model, and team needed to bring the concept to life and run it successfully day to day. -Launched the business from scratch, leading all planning, setup, and execution required to open and operate successfully -Drove concept development, site readiness, regulatory approvals, contractor coordination, vendor partnerships, and equipment sourcing -Built and managed the people side of the business, including recruiting, hiring, onboarding, training, scheduling, payroll coordination, and employee management -Created workflows, SOPs, and process controls to support consistent execution, productivity, and customer experience -Oversaw day-to-day business operations across inventory, procurement, production planning, staffing, service delivery, and issue resolution -Operated with full ownership of execution, customer satisfaction, team performance, and overall business health
Helped oversee daily operations for a high-volume restaurant, supporting team leadership, customer experience, staffing, and operational execution. Worked closely with management to maintain service standards, improve workflow efficiency, and ensure the restaurant operated smoothly during peak business periods. -Supported daily operations across staffing, scheduling, floor execution, and customer service -Helped lead and motivate frontline team members in a fast-paced restaurant environment -Assisted with inventory management, ordering, and maintaining product availability -Helped uphold service, cleanliness, and quality standards across the restaurant -Resolved customer issues and supported a positive guest experience -Contributed to smooth day-to-day operations by coordinating team priorities and addressing operational challenges as they arose
Led overall restaurant operations in a fast-paced, high-volume environment, with full responsibility for team performance, customer experience, and day-to-day business execution. Oversaw staffing, service standards, operational efficiency, and financial performance while ensuring the business ran smoothly and delivered a strong guest experience. -Directed daily operations across staffing, scheduling, service execution, and customer satisfaction -Led, coached, and developed frontline employees and managers to drive accountability and performance -Managed inventory, purchasing, labor, and operational workflows to support efficiency and business goals -Ensured service, cleanliness, quality, and compliance standards were consistently met -Resolved escalated customer issues and maintained a high standard of guest experience -Monitored business performance and made operational adjustments to improve efficiency, team effectiveness, and overall results