Tony Nguyen

Staff Service Analyst | Field Training Support Unit

Sacramento, California, United States

About

As a Staff Service Analyst with the CA Department of Corrections & Rehabilitation, my role revolves around enhancing efficiency through automation and ensuring our training programs meet rigorous compliance standards. Our team's success in deploying Microsoft Automate has significantly improved our operational workflows, exemplifying my commitment to leveraging technology for process optimization. With a solid foundation in Nutrition Sciences from California State University-Sacramento, I apply a methodical and analytical approach to project management. I am driven by a passion for continuous improvement and a dedication to excellence, which guides my efforts in analyzing compliance reports and consulting on policy to uphold state and federal training mandates.

Experience

  • CA Department of Corrections & Rehabilitation (Sacramento, California, United States · Hybrid)
    • Field Training Support Unit (Staff Service Analyst)
      Aug 2024 - Present · 2 yrs

      •Building an automation system through Microsoft Automate to improve the work process. •Assist with preparing all correspondence, scheduling, and compliance reports for instructor certifications, as well as academies for newly promoted correctional sergeants and correctional Lieutenants •Assist in analyzing compliance reports using the Learning Management System on various institutions/facilities statewide and provide assessment findings/reports to management which may include corrective action plans. •Research, analyze, and interpret policy related to departmental training, and ensure all programs comply with state and federal mandates governing CDCR. Consult with management and staff regarding training policies, mandates, and assessments.

    • Virtual Office Assistant
      Nov 2021 - Aug 2024 · 2 yrs 10 mos

      •Provided clerical support to IDU through various tasks, assisting in compiling, entering, or tabulating spreadsheet entries •Implemented automation strategies to improve the department’s database and process •Tracking assignments within the training unit. Assist in maintaining calendars and master tracker of lesson planning. Updating regulation and policy changes •Website development •Assist in lesson modifications, revision, and distribution review to meet training standards, policy changes, and requestors’ needs

  • Dental Assistant at Smile Time Dental
    Jun 2020 - Nov 2020 · 6 mos

    • Record treatment Information in patient records. • Provide postoperative instructions prescribed dentist. • Assist dentist in management of medical or dental emergencies. • Take and record medical and dental histories and vital signs of patients. • Prepare patient, sterilize, or disinfect Instruments trays, prepare, materials, or assist dentist during dental procedures. • Scheduling appointments, prepare bills and receive payment for dental services, compete Insurance forms, and maintain records, manually or using computer.

  • Server at Blue House Korean BBQ
    Dec 2016 - Nov 2020 · 4 yrs

    • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting and seating guests.