Greater Seattle Area
As a seasoned Senior Business Intelligence Engineer with over 15 years of experience, I have a proven track record of helping companies transform data into actionable insights. I am passionate about analytics, data visualization, forecasting, SQL, databases, cloud computing, generative AI, and more. Over my career, I have worked in a variety of industries including technology, ecommerce, travel, and logistics. This has given me a diverse perspective and the ability to understand business challenges across many sectors. In addition to my technical skills, I enjoy mentoring others and helping people advance their careers. I take pride in coaching my colleagues and sharing my expertise to develop the next generation of data professionals. What really drives me is using data to provide answers that improve business performance. I help organizations leverage their information to make smarter decisions, optimize processes, and uncover new opportunities. With my broad skill set and experience across multiple domains, I am well-equipped to deliver results. I would welcome the chance to discuss how I can apply my talents and passion for analytics to help your company gain valuable insights from its data. Please feel free to connect with me if you think we could work well together.
Elevated the lounge program through data and analytics, helping operations and corporate leadership to make better, faster business decisions. - Created Tableau dashboards to track guest visits and sales - Built Alteryx workflows to manage inventory and automate dashboards - Developed a long-term lounge portfolio model to gauge impact of investments and health of the program over time - Designed budget tracking tools for lounge managers to easily track expenses - Drove 2,600 new lounge members valued at $1M during the December 2019 Holiday Promotion campaign - Sourced and implemented wait list technology in the lounge for increasing guest and employee satisfaction
One of two founding member of Blue Nile's new Strategy and Analytics team. Leveraging my experience in digital marketing, my new expanded role involves working with data from all areas of the company to drive short and long term strategic decisions. I work closely with the executive and business teams to provide ongoing business insights. As one of, if not the most, experienced and advanced Tableau user in the company, I help build dynamic dashboards for other teams and train Tableau Desktop users to gain proficiency as Blue Nile rolls out this analytics tool across the organization.
Lead marketing analytics providing regular and ad-hoc reporting and analysis on a range of ecommerce metrics from traffic to channel attribution using SQL, Excel, Google Analytics, and Tableau. Highlights: - Created automated and dynamic Excel dashboards to track spend, orders, revenue, visitors, and conversion rates empowering channel owners to formulate recommendations and insights. - Developed robust traffic and revenue proforma forecasts and predictive models to evaluate impact of budget cuts and help guide strategic investments. - Performed deep dives into customer lifetime value, segmentation and cohort analysis, industry and competitive landscape, email campaign optimization, and omni-channel performance - Managed the end to end creation of new, more accurate data for company-wide reporting. Defined business criteria, provided mockups, performed data validation, and leveraged results. - Identified various opportunities to improve data integrity and accuracy, resulting in better customer segmentation and higher checkout conversion rates
Reporting to Director of Global Service Providers, handled all aspects of reporting and analytics. Wrote SQL to gather information from disparate sources and used data models and BI tools to develop visual dashboards. As owner of Service Provider Management data, enforced data integrity and led enhancement efforts to capture new data requirements. Highlights: - Gathered input from product leaders and analyzed data to establish global KPIs such as 4 hour delivery visibility - Created new scorecard to measure various elements of the program showing business value to network - Quantified value of Service Provider Management program by performing cost analysis
Worked in company’s Special Projects team before becoming a founding member of the Enterprise Monitoring team. Engaged with stakeholders to create process flows to understand bottlenecks and breaking points in enterprise applications and databases. Developed and maintained dashboards improving company’s lack of systems visibility.
Provided 24/7 tier 2 technical support for company's import system. Generated reports for account managers using SQL and UNIX scripts.