Nguyen Phuong Hoai Thuong

Customer Service and Logistics Executive

Dong Nai, Vietnam

About

I have over several years experience in logistics and Agricultural industry. I am passionate about Logistics and supply chain. My experience includes import and export control , inventory management and distribution. In addition to this, I am a fast learner and able to work independently and as part of the team, self-motivated with excellent organizational and communication skills which enables me to meet deadlines and deliver projects effectively using time-management skills while multitasking

Experience

  • Customer Service and Logistics Executive at Teknos
    Jan 2026 - Present · 6 mos

    - Strengthen back-office support in CRM, invoicing, Accounts Receivable, and delivery coordination. - Coordinate with the team in Malaysia and Europe for production, scheduling, and shipping. - Maintain CRM for orders and complaint tracking. - Follow up on overdue accounts receivable and credit limits. - Prepare monthly reports, assist in audits, and manage stock balance. - Liaise with a customs broker for timely delivery and error resolution. - Perform export and import documents - Support VAT and local compliance documentation. - Conduct cycle counts and assist in reorder planning. - Responds quickly to customer requests and maintains a professional attitude when handling all matters. - Frequently report to the manager.

  • Logistics Supervisor at Olam Vietnam Food Processing Co., ltd
    Aug 2023 - Jan 2026 · 2 yrs 6 mos

    - Draft, check, and process export documents (invoice, packing list, bill of lading, certificate of origin, phytosanitary certificate) to ensure compliance with the requirements of each import market (US, EU, Japan). - Contact and coordinate with shipping companies and freight forwarders to arrange the shipping schedule, book containers, and track the journey of goods. - Check and advise HS code and import duty for the sales team before production. - Arrange with trucking agents to declare the customs form and loading plan. - Monitor and reconcile the debit note of local charge and ocean freight per shipment, and the monthly debit note of trucking and clearance with the accounting department and third-party services. - Update and manage shipment records according to the order, fully archive documents in the system for auditing when needed - Coordinate with the Sales and planning team to ensure that delivery schedules are met as promised for international customers.

  • Logistics Coordinator at allnex (formerly Nuplex Resins)
    Nov 2019 - Mar 2021 · 1 yr 5 mos

    - Controlling and following import process for chemical products and spare parts and machinery - Making export document per shipment timely and clearly and get booking from forwarders and shipping lines. - Interacting with forwarders to control customs clearance and essential Certificates - Supporting account department to arrange document payment - Working with Customer Services team in order to prepare export shipment smoothly and fluently - Other tasks from Logistics Manager and colleagues.

  • Logistics Officer at Branch of Olam Vietnam Ltd in Bien Hoa II Industrial Zone
    Aug 2016 - Nov 2019 · 3 yrs 4 mos

    - Controlling import stock for edible nuts products of company monthly - Handling import machinery and spare part related to agricultural machinery project - Raising and following oversea sales contracts and issuing claim for all agreement (if any) before release balance payment to sellers - Contacting main shipping lines and forwarders to get special ocean freight for long -term agreement service and air freight for immediate shipment - Working directly with forwarding to make accurate customs clearance and safe local transportation - Tracing/Updating status of import shipment and cooperating with overseas colleagues to handle imported shipment smoothly - Other tasks assigned from General Manager and Branch Manager - SAP experience

  • Logistics Assistant at Asia Garment Manufacturing Co., Ltd
    Apr 2015 - Aug 2016 · 1 yr 5 mos

    - Process new/ repeat orders to Nike, Tommy buyers accurately and timely. - Prepare for garment export customs clearance in vnaccs/vcis system and coordinate smoothly customs clearance with forwarders and customs agents. - Co- operate with dominated forwarders for booking and handle any problems relating to export shipment. - Be responsible for dealing with all orders with United State, Europe, Australia destination. - Interact with relating team to carry out completed shipping documents. - Support other members in group to complete tasks well. - Other tasks assigned by Import – Export Manager.