Brussels Metropolitan Area
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Respond to computer related tickets within set KPIs Lenovo PC (desktops / laptops) - Hardware and software troubleshooting Responsible for the management of iPad, iPhone, SIM card and providing support Read and understand English technical documents (working instructions, standard operating processes, …) Ability to resolve Windows 7 & 10 Operating System errors Device lifecycle management within asset management tool (creation, modification, retirement, database accuracy quality monitoring, …) Good skills and knowledge of Windows Operating systems Ability to perform accurate network patching and switch installation in racks Proficient in Microsoft Office 365 Suite including MS Teams Correctly track incidents and hardware orders timely and accurately using Service Now. Hardware support e.g. printer setup, component replacement, barcode scanners, Zebra devices, etc Knowledge of MDM solutions (MS InTune, Apple DEP, Samsung Knox)
CyberArk Management: Server SCCM, RDP connection server, Exchange, IBBA, HTTPS Vasco Adm “Digipass & token”, Lansweeper, Ivanti Console, Triple A, Dpacess (for the automatization access application), Lombard Odier (to create request on Watson), Avaloq, MobileIron Web console, Radius, Helpdesk access to Citrix Director X, HTTPS connection on Cisco ISE servers, ProofPoint Web access as admin (Spam and report phishing), Exchange server (mange user access and out of office). PowerShell script (for user management & mail in AD). Management of Visio Conferences (Webex, jabber). Asset management incident and request (Service Now incident, HPSM “HP service Management” and Jira. Hardware installs and configuration (iPhone, iPad, Pc). Office 365, smartphone configuration, and more generic networking (LAN/WLAN/VPN). Remote control (RDP) “SCCM & Teamview Staging, swap, installation hardware and software Windows and Support user
IT Management level 1, 2, 3 Administration and management of park Users and all infrastructure and equipment IT Mange users, computer in Active directory. Manage SCCM server, Windows server 2012 2016, Exchange, 2012... 2016 and migration Windows 10, office 365 for Pc, iPhone, Android and configuration. GPO management for security resource Folders and password complicity. Use MobileIron For Created iPhone Certificate. Interconnecting network switch and router and different peripherical, mange Different access Network and access point: Switch, Router “WIFI, 4G” and security Install and manage the VPN Cisco AnyConnect and Zecaler. Mange and connected TOIP Phone and resolved problem. Staging (win7,10), Swap, remove and Move Computer and peripheral, manage and update software and hardware in software center; Mounting and dismounting Pc and Encrypting with Bit locker. Unlock and debug Bache With Hades “open trust”. CyberArk to generate a new password from user computer. Computer equipment delivery and remote Application with remote desktop, remote assistance from Microsoft and order Virtualization like VMware… Management of video rooms conference and assistance and creation of ticket in ServiceNow, planning tasks and resolved them for all request and Help user to resolved, on-site and out-site car travel for interventions and troubleshooting (internal and external intervention) IT inventory management
IT Management level 1, 2, 3 Administration and management of park Users and all infrastructure and equipment IT Mange users, computer in Active directory. Manage SCCM server, Windows server 2012 2016, Exchange, 2012... 2016 and migration Windows 10, office 365 for Pc, iPhone, Android and configuration. GPO management for security resource Folders and password complicity. Use MobileIron For Created iPhone Certificate. Interconnecting network switch and router and different peripherical, mange Different access Network and access point: Switch, Router “WIFI, 4G” and security Install and manage the VPN Cisco AnyConnect and Zecaler. Mange and connected TOIP Phone and resolved problem. Staging (win7,10), Swap, remove and Move Computer and peripheral, manage and update software and hardware in software center; Mounting and dismounting Pc and Encrypting with Bit locker. Unlock and debug Bache With Hades “open trust”. CyberArk to generate a new password from user computer. Computer equipment delivery and remote Application with remote desktop, remote assistance from Microsoft and order Virtualization like VMware… Management of video rooms conference and assistance and creation of ticket in ServiceNow, planning tasks and resolved them for all request and Help user to resolved, on-site and out-site car travel for interventions and troubleshooting (internal and external intervention) IT inventory management