Manteca, California, United States
As a seasoned and certified professional, I bring over 24 years of professional experience in the enterprise market and technology solutions, as well as a PMP certification, to lead and manage critical initiatives and strategic efforts in services practice leadership. My mission is to enhance global IT service offerings and client satisfaction by directly overseeing project delivery, process optimization, and stakeholder engagement. I have a passion for delivering quality of services to customers, demonstrating exceptional project management acumen and technical expertise. I have rescued at-risk projects, generated revenue growth, and driven repeat business by infusing a customer-centric culture. I have also mentored and elevated project managers in leadership competencies, contributing to organizational growth and enhanced service delivery methodologies. I enjoy working with a team of professionals on their objectives, inspiring and motivating them to reach their full potential. The sense of camaraderie and shared achievements fosters a positive work environment and builds strong relationships among team members. Core Compentcies: Program Management | Process Improvement | Client/Stakeholder Management | Sales Support | Conflict Resolution | Mentorship | Consulting | Strong Communication Skills | Escalation Management | Project Delivery | Operational Efficiency | Team Development | Strategic Planning | Innovation Management | Intellectual Property Development | Cross-functional Leadership If you are seeking someone like me who can offer years of professional experience in enterprise market and technology solutions, combined with a PMP certification, I bring a proven track record of rescuing at-risk projects, driving revenue growth, and fostering a customer-centric culture. My expertise lies in project management, leadership, stakeholder engagement, and team development, with a passion for customer success! Let's connect to discuss how I can add value to your team. Best Regards, Greg N. Ohnmacht
Led initiatives and strategic efforts in services practice leadership, directly overseeing project delivery, process optimization, and stakeholder engagement to enhance global IT service offerings and client satisfaction. Managed and developed a high-caliber team of Project Managers and Consultants, optimizing operational excellence and improving client relations. • Reduced lingering $9m project backlog by 25% annually, streamlining operations through quarterly reviews, extensive reporting, and strategic project reassignments to work with clients in advancing projects. • Achieved average Client Satisfaction Score (CSS) of 95% and drove repeat business by infusing culture with customer-centric focus while leading and coaching Senior Project Delivery Managers and Consultants. • Boosted Project Management Office (PMO) efficiency and consistency across project management, close-out, and review by standardizing project documentation repository via SharePoint. • Fostered cohesive global service delivery by establishing robust cross-functional relationships, facilitating meetings, and aligning objectives between Global and North American PMO teams. • Managed diverse global team of 8 direct and indirect reports, ensuring successful project completions within scope, timeline, and budget while maintaining high quality standards. • Delivered $4m quarterly revenue through strategic service portfolio management and meticulous project oversight in coordination with Director; achieved goal in 9 quarters out of 10 (2.5 years).
Demonstrated exceptional project management acumen, leading critical consulting projects to successful delivery. Mentored project managers in leadership competencies, directly contributing to organizational growth and enhanced service delivery methodologies. • Established track record of rescuing at-risk projects, directly contributing to revenue growth through strategic oversight and on-time delivery. • Elevated 2 Project Manager to Senior positions through mentoring, developing their leadership, decision-making, and conflict-resolution skills. • Generated $1m annual revenue by managing portfolio of 30-50 projects, showcasing exceptional project oversight and financial acumen. • Developed project tracking tool using OneNote and Microsoft Teams integration, enhancing operational efficiency and project visibility of PMO. • Delivered successful appliance relocation services, including data migration, by engaging with stakeholders across state and local governments, financial institutions, insurance companies, and technology organizations. • Led high-impact projects, such as designing and implementing disaster recovery solution for Texas Children's Hospital's ERP systems post-Hurricane Katrina, ensuring uninterrupted patient data access and lifting Veritas's medical industry presence.
Seamlessly delivered escalated support solutions and fostered strong customer relationships to improve satisfaction and sales outcomes as pivotal technical and sales liaison. • Supported critical escalations, improving customer satisfaction by up to 95% for key accounts through strategic problem-solving and technical expertise. • Contributed to sales cycle effectiveness and post-sales customer engagement by facilitating technical sales calls. • Enhanced sales and technical team collaboration, driving sales process efficiency and support through expert technical guidance and cross-functional coordination.