Ho Chi Minh City, Vietnam
With over 3 years of experience in Hospitality and Sales, I possess a customer-centric mindset combined with sharp operational management capabilities. Having managed an eco-hospitality business with a 30% repeat guest rate and excelled in mid-stakes Real Estate sales, I understand how to build trust with the most discerning partners. Fluent in English (B2) and Chinese (HSK 3), I am eager to leverage my negotiation skills and tour design expertise to drive B2B revenue for travel products.
-- Standardized comprehensive operating procedures (SOPs), reducing booking processing time by 20% and maintaining a 4.8/5.0 guest satisfaction rating. -- Strategically managed OTA channels and a 14k-follower Fanpage to maximize conversion rates and maintain an 80% average occupancy rate during peak seasons. -- Executed CRM strategies that successfully maintained a consistent 30% monthly repeat guest rate.
-- Cultivated and managed a database of 500+ high-net-worth individuals, refining negotiation and persuasion skills for high-value transactions. -- Handled high-pressure negotiations and post-sale relations to foster long-term trust and reliability.
-- Synchronized workflows between Sales and Production teams to ensure 100% on-time delivery for advertising projects. -- Managed service contracts and legal documentation with 100% accuracy, adhering to strict corporate deadlines. -- Consulted on visual solutions to optimize conversion rates for strategic B2B partnerships.