Vienna, Virginia, United States
Enthusiastic and highly motivated Health Science undergraduate with a compassionate heart. Can contribute extensively to teamwork and always display a willing and helpful manner. A highly motivated individual who likes to take initiative and seeks out new challenges.
•Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and the purpose of behaviors. •Observed and monitored patient behavior and responses to treatment p. •Uses Skills to document patients’ information, progress note, and treatment plans. •Ran individual therapy sessions for children ages 3 to 26.
•Designed individualized care programs, such as how to maintain healthy nails and lifestyles for over 20 repeat customers. •Grew a repeat client base by 80% through effective marketing and customer service. •Collaborated with a team of 5 manicurists for efficient, high-quality service and 100% customer satisfaction. •Provided training and mentoring to new staff to maximize performance.
•Checked patient data including insurance, demographic, and health history to keep the information current. •Coordinated patient scheduling, check-in, check-out, and payments for billing. •Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. •Fielded concerns surrounding patients and care, liaising between physician, patient, and the insurance company.
•Worked with customers to understand requirements and provide exceptional excellent service. •Prepared nail beds and cuticles, shaped nails, and applied polish for over 10 daily customers. •Responded to customer requests and concerns about gel application and nail art designs. •Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.