Aubrey, Texas, United States
Driving organizational success through positive thinking, proactive planning and efficient execution.
Direct daily operations for a high-volume orthodontic practice, overseeing administrative and clinical workflows and leading a team of 10+ employees. Analyze and present KPIs, production metrics, collections, conversion rates, scheduling utilization, accounts receivable, and growth opportunities to leadership. Manage office financial performance, including budgets, payroll, staffing schedules, PTO, profitability, operational expenses, and collections follow-up. Lead recruiting, interviewing, onboarding, coaching, training, performance management, employee relations, and accountability initiatives. Partner with doctors, regional leadership, and support departments to execute company initiatives, improve patient experience, increase treatment acceptance, and optimize production. Oversee vendor relationships, purchasing, inventory controls, equipment needs, compliance with HIPAA, safety standards, company policies, and operational procedures. Coordinate team meetings, monthly business reviews, community outreach, marketing initiatives, patient appreciation programs, and team-building events.
Direct daily operations for a high-volume orthodontic practice while overseeing a team of 10+ employees across administrative and clinical departments. Lead, coach, mentor, and develop team members through performance management, accountability measures, training initiatives, and ongoing professional development. Conduct daily morning huddles, weekly leadership meetings, and monthly business reviews. Analyze and present KPIs, production metrics, collections, conversion rates, scheduling efficiency, and growth opportunities. Monitor office financial performance, budgets, profitability, collections, accounts receivable, and operational expenses. Oversee payroll processing, staffing schedules, PTO management, onboarding, and employee relations. Lead recruiting, interviewing, hiring, and training efforts. Drive year-over-year growth through strategic planning, patient experience improvements, operational efficiencies, and production optimization. Coordinate office events, team-building activities, marketing campaigns, community outreach initiatives, and patient appreciation programs. Strengthen brand recognition through local marketing partnerships and practice growth initiatives. Foster a positive team culture focused on accountability, collaboration, employee engagement, and exceptional patient experiences. Collaborate with doctors and leadership teams to achieve financial, operational, and production goals.
Managed accounts receivable, patient scheduling, treatment coordination, insurance claims, appeals, peer-to-peer reviews, vendor coordination, and daily office operations. Supported marketing initiatives, SEO efforts, website updates, doctor travel, continuing education events, office meetings, inventory, and special events.
Coordinated new patient scheduling, marketing initiatives, insurance appeals, budgeting support, vendor management, office expansion projects, meetings, travel, and continuing education logistics.