Istanbul, Istanbul, Türkiye
I am a problem solver, analytical thinker, managing operations and continuing to learn.
TwoWeeks is an e-mobility company that provides SaaS software to companies licensed by EPDK for operating charging stations. - Communicating required developments to the software team - Classifying suggestions and complaints from customers (Jira, Figma) - Planning bug and feedback processes and presenting the plan to customers (Jira) - Planning, onboarding, and post-service processes of new service sales - Acquiring new customers - Projecting customer requests and tracking development steps - Monitoring and resolving customers' instant issues - Planning new development and integration requests - Conducting meetings and technical detailing with companies to be integrated - Simplifying and improving UI/UX - Conducting software tests (QA Tests) - Managing and executing the company's overall operational processes
Porty is Turkey's first rentable and portable charger, a powerbank sharing service that was founded to ensure the continuity of people's mobility in a world where the sharing economy is constantly growing, along with technology. - Managed the warehouse stock management system and stock tracking across Turkey - Optimizing and managing the processes of the installation team in 8 different cities in Turkey - Creating workflow plans of installation teams and reporting efficiency analyzes - Preparation and implementation of scenarios for the collection or delocation of devices from the places where they are installed - Preparation and follow-up of route optimization and device production plans - To create service processes for devices that are inactive or damaged/require service - To provide installation and warehouse organization in the relevant provinces, if necessary - Managing and reporting subcontractor, subcontractor and integrator relations - Reporting customer support complaints and developing solutions - To make important customer visits, to make quarterly customer revenue reports - Deciding on new businesses and places to be installed and performing the installation - Provided smooth and efficient production, delivery, and installation planning to ensure that projects were completed on time and within budget - Successfully led the adaptation of all processes to the newly prepared CRM system without any problems - Managed the order and production process for new products, ensuring that orders were received, processed, and fulfilled in a timely and efficient manner.
-To coordinate and manage daily operations -Keeping track of stocks and preparing monthly reports -Managing existing supplier relationships, placing orders -New supplier research and market research -Preparation of profit/loss reports of the departments -Managing import and export processes -Setting sales targets and controlling sales targets -Managing charging station operator projects -Charging station operator software tracking and managing process improvements -Managing charging station installation teams, providing technical support to the sales team -Assisting the HR department in executive recruitment -Creating and managing marketing campaigns -Supporting the accounting and finance department -Spare parts management, stock tracking and order creation -To ensure and control the smooth operation of the ERP and CRM system -Key Account Management (Sales / After Sales) -Preparing and monitoring department and company profit/loss reports on a monthly basis
Sky Havacılık is Turkey's first and only hovercraft manufacturer. To ensure that the hovercraft to be developed within the company provide the same durability with the most affordable cost, to add new technical features, to conduct foreign market research, to examine the products of rival companies. In addition, to provide the R&D studies of the TÜBİTAK 1507 project on the production of a new model hovercraft with a higher carrying capacity and twin engines.
To provide face-to-face customer experience in the technical department, to understand/listen to the technical problems of customers who come to the store, and to provide service with Apple perfectionism. To empathize with the customer while understanding the customer's problems, to provide the fastest and most efficient service without any problems.
To understand the Apple culture, to explain and guide the steps of customer satisfaction for the personnel in the technical department who have just joined the company. Participating in necessary trainings and aiming to gain open communication/feedback culture.