Türkiye
1.Process orders in local ERP and assure product delivery in accordance with service level agreement (check inventory availability, status of shipment), customer requirements and given manufacturing capabilities. 2.Handle export documentation related to payment terms (cash against document, letter of credit), to products and to country specifications. 3.Manage customer’s accounts (master data, specific pricing, shipping conditions) 4.Handle and resolve distributor and customer complaints within quality management system. Develop solutions to a variety of issues, moderate and more complex level. 5.Act as an interface between the sales organization in the field, the logistic department, the trade compliance team, the supply chain, the regulatory affairs, and all other interfering interfaces. Escalate requests and unresolved issues to the designated department. 6.Communicate and cooperate with credit collection specialist to assure the timely receipt of the payments from the distributors and customers. 7.Initiate process improvement, challenge current processes and seek new opportunities to increase Customer Service efficiently. 8.At ease with reporting tools. 9.Support peers/colleagues in their daily work if required.
Follow and report on national and international business developments, monitor stock levels, track business processes, oversee project milestones, handle internal and external correspondence on operational matters, take an active role in managing customer relationships, provide sales support, and prepare proposals.
Perform administrative tasks within the office. Assist in organizing and scheduling all designated executive meetings on time. Create customer files, identify customer needs, and handle the procedures for clients wishing to purchase insurance.
Prepare insurance products offers. Process insurance application forms, issue policies, and handle billing. Customer service.