Ireland
People Operations Manager | Global Benefits & Leave of Absence Management As a dedicated HR Operations Manager, I guide a global team of 6 in the seamless delivery of benefits and leave of absence programmes across AMER, EMEA, and APJ. I am committed to translating complex policies into a top-tier, human-centric experience for our employees. As a hands-on manager, I am the subject matter expert for all things benefits and leave, from navigating statutory requirements in complex jurisdictions to driving process improvement and automation. Core Expertise: ► Global Leave Management: End-to-end administration of statutory & company leaves (Maternity, Paternity, Sick Pay, Parental etc.). ► Benefits Administration: Management of pension schemes, health insurance, and risk benefits operations. ► Process Optimisation: Driving process simplification and automation to eliminate bottlenecks and enhance efficiency. ► Senior Escalation Management: Trusted across the business to de-escalate and resolve high-stakes benefits and leave of absence issues when employees at any level, including Director and above, are impacted by service failures. 🏆 Proud recipient of a Q4 (FY26) People Team All Hands award for embodying our 'Build and Own It' value. This honour recognizes my deep commitment to proactive problem-solving and taking full ownership, consistently moving beyond immediate resolution to build sustainable solutions and robust processes that prevent future challenges. 💻 Technical Proficiencies: Workday, ServiceNow, SmartRecruiters, Hirein, Google Sheets, Microsoft Office Suite.
• Serving as the main point of contact for maintaining the HR knowledge database, including the creation of knowledge articles and process documents across all HR Operations areas. Such areas include Onboarding/Offboarding, Benefit Operations, Leaves of Absence etc. • Reviewing, updating and developing policies and procedures. • Responsible for extracting reports as well as analysing and reporting metrics to other stakeholders and external vendors. • Presenting key updates on various projects to the wider HR team and HR leaders, articulating the strategic objectives, key results, and progress of HR initiatives. • Working closely with HR Business Partners and Compensation & Benefits Partners to navigate various HR matters to ensure compliance with local labour laws and company policies. • Assisting in the implementation of operational processes, ensuring seamless system functionality in existing or new markets. • Performing internally and externally requested audits to ensure company compliance. • Administering the monthly payroll input process for selected countries within EMEA & LATAM. • Organising virtual team-building events. • Providing training and mentorship to more junior team members across all areas of HR Operations.
• Providing comprehensive HR support to employees across EMEA and LATAM, addressing queries through ServiceNow with expertise and efficiency. • Proactively identifying and implementing process enhancements to elevate operational efficiency. • Participating in a variety of projects aimed at systems enhancement, process improvement, and support for Talent Acquisition and Compensation and Benefit Operations. • Engaging in User Acceptance Testing (UAT) for HR systems, contributing to the refinement and functionality of HR technologies. • Cultivating strong collaborative relationships with internal support teams and partners, recruiters, hiring managers, and vendors to facilitate seamless HR operations. • Assisting Immigration Manager with Immigration related administration; Main POC on the team for Immigration queries. • Systems experience: Workday, ServiceNow, SmartRecruiters, Hirein, Google Sheets, Microsoft Suite (Excel, Word, Power Point).
• Was responsible for building a pipeline of passive and active candidates using LinkedIn Recruiter, Boolean searches, job boards, an internal database, advertisements, etc. • Screened and interviewed potential candidates in person and via phone. • Delivered a high-end candidate experience by providing career guidance, CV advice, and interview preparation. • Executed job offers and took candidate references. • Provided consultation services to clients, advising on recruitment needs and market trends. • Represented the company brand in all engagements and promoted the company values. • Maintained long-standing relationships with key clients and attracted new high-worth clients. • Participated in conference calls with hiring managers to gain a better understanding of role requirements. • Liaised with clients face-to-face, over email, and over the phone to obtain a full brief on any vacancies. • Onboarded temporary staff, which included reference and background checks, issuing contracts, setting up payroll, and dealing with pay queries and grievances. Achievements: • Won the title of ‘Best New Recruiter’ in March 2019; • Made Top 10 ‘Performers’ list twice in the space of 9 months;
• Managed complex broadband provisioning and technical faults, ensuring efficient resolution for customers. • Communicated with wholesale providers via phone, email, and internal systems. • Provided internal advice for customer service agents through a specialist phone support line.