City of Johannesburg, Gauteng, South Africa
I have over 12 years of experience in customer service and sales, specializing in creating exceptional client experiences. My background includes roles in both remote and in-person environments, where I have consistently exceeded expectations and enhanced customer satisfaction. I excel at resolving issues, educating clients about products, and driving sales through effective communication and relationship-building. Whether managing a showroom or working remotely, I know how to adapt to different settings and challenges, bringing a personal touch to every interaction. My diverse experience as a sales consultant and customer service representative equips me with the skills to address a range of business needs. I am eager to leverage my expertise to help your business thrive. Let's connect and explore how I can support your goals
Provide end-to-end customer service support, including order tracking, parts order processing, and vendor follow-ups to ensure timely delivery and customer satisfaction. Maintained CRM accuracy to support efficient communication and account management. Manage Trustpilot reviews and responses on behalf of senior management, protecting and enhancing brand reputation. Resolve customer concerns through effective de-escalation and problem-solving, ensuring positive outcomes and long-term client retention.
Responsible for managing and growing a portfolio of retail accounts within a defined region, with a clear focus on expanding product range and consistently achieving company sales targets. Key responsibilities include executing a structured call cycle to maintain strong client relationships, identifying new business opportunities, and driving year-on-year sales growth. I prepare detailed quotations, negotiate pricing, and close sales while ensuring alignment with company margins and objectives. Additionally, I compile regular sales reports and forecasts, handle all sales administration for my accounts, and ensure efficient order processing and follow-ups. I represent the company at industry-related events, strengthening brand presence and building strategic relationships within the market. Managed regional clients and R2.7M–R3M sales budget. Achieved ≥75% targets consistently
I am responsible for delivering exceptional customer service while overseeing the overall showroom presentation, ensuring a visually compelling and on-brand environment. My role includes assisting clients with detailed quotations and technical specifications for lighting fixtures and accessories, with a focus on premium European brands. I actively engage with architects, project managers, wholesalers, and interior designers, providing tailored lighting solutions that meet both aesthetic and functional requirements. I represent and promote a portfolio of over 12 leading European lighting brands within the South African market, ensuring clients receive expert guidance and high-quality product recommendations.
Serve as the primary point of contact between customers and the business, maintaining strong relationships through daily client visits, identifying upselling opportunities, delivering exceptional customer service, and promoting brand awareness, while handling quotations and invoicing.
Develop and expand sales within retail and chain store environments, focusing on increasing product penetration, growing market share, and achieving consistent revenue growth.
Lead the development and growth of sales across retail and chain store channels, with a focus on strategic account management, range expansion, and long-term revenue growth.