Hungary
With nearly 20 years of experience in the printing and packaging industry, I specialize in multilingual B2B sales, customer support, and efficient process coordination. Currently working as a Technical Sales professional at the Gravic Group, I support customers with tailored solutions, manage technical inquiries, and ensure smooth communication between clients and production. With a background in sales, procurement, and quality assurance, I bring a structured, solution-oriented approach and a strong focus on long-term customer relationships.
Supporting customers in the field of industrial labeling and technical printing solutions Working with partners from industries such as automotive, electronics, and general manufacturing Understanding customer requirements and proposing feasible technical solutions in cooperation with production Preparing quotations and following up on ongoing projects Coordinating with internal teams (production, quality, logistics) to ensure smooth order handling Contributing to building long-term customer relationships through reliable communication and support
- Managed complex and high-priority customer cases, ensuring effective resolution and maintaining strong client relationships. - Specialized in customer success management, proactively identifying and resolving issues to improve satisfaction and retention. - Handled inside sales operations, processing and tracking orders while ensuring smooth communication between clients and internal teams. - Collaborated with production, logistics, and quality assurance, ensuring timely delivery and resolution of customer concerns. - Analyzed customer needs, providing tailored solutions to optimize packaging efficiency and cost-effectiveness. - Worked closely with key accounts, offering dedicated support and strategic insights to strengthen long-term partnerships. - Developed and improved customer service processes, enhancing efficiency and responsiveness in handling complex cases.
- Worked directly with the CEO, aligning production and business operations with company strategy. - Led and managed a cross-functional team, ensuring smooth collaboration across production, procurement, and logistics. - Developed and executed production strategies, optimizing efficiency, resource allocation, and cost-effectiveness. - Oversaw end-to-end order management, ensuring on-time production and delivery while maintaining quality standards. - Managed procurement of key materials, negotiating cost-effective solutions without compromising quality. - Monitored KPIs and operational performance, implementing improvements to enhance productivity. - Represented the company in executive and industry meetings, driving strategic decision-making and partnerships.
- Led the Key Account Management team of six, driving sales growth and ensuring top-tier client satisfaction. - Developed and executed pricing strategies, price programs, and international tenders (Ariba), securing high-value contracts. - Conducted market research to identify trends, analyze consumer behavior, and establish strategic partnerships. - Represented the company in international meetings with key partners and led participation in industry events. Managed and coached the company’s event representatives, ensuring impactful presentations and client engagement. - Provided sales reports and data-driven insights to the CEO, supporting executive decision-making. - Optimized Vendor-Managed Inventory (VMI) processes, improving supply chain efficiency. - Led strategic sales negotiations and business development to drive sustainable revenue growth.
- Managed and nurtured relationships with national and international key customers and suppliers, ensuring long-term business partnerships. - Oversaw order processing and tracking, guaranteeing smooth operations and on-time deliveries. - Collaborated closely with production and quality assurance teams to maintain high product standards and resolve complaints efficiently. - Led and participated in business meetings in foreign languages, strengthening global communication. - Played an active role in customer audits, ensuring compliance with industry and client standards. - Monitored and analyzed supply chain data, implementing and developing Vendor-Managed Inventory (VMI) systems to optimize stock management and reduce lead times.
- Managed and maintained strong relationships with foreign clients, with a primary focus on German-speaking markets. - Handled order management, tracking, and coordination, ensuring timely and accurate delivery. - Prepared and negotiated quotations, aligning with client needs and company pricing strategies. - Organized and coordinated business publications (brochures, website content) to enhance brand visibility. - Planned and executed customer meetings and corporate events, strengthening client engagement. - Assisted in marketing activities, supporting international sales growth through targeted strategies.
- Provided professional translation and interpretation in German and Italian, facilitating seamless communication across departments and with international partners. - Managed administrative tasks under the CEO, ensuring smooth daily operations and efficient document handling. - Assisted in corporate event organization, contributing to planning, coordination, and execution of company-wide events. - Supported marketing initiatives, collaborating on branding, communication strategies, and promotional activities