United States
I'm a Learning & Development leader who builds training programs that drive performance, engagement, and business outcomes. With a proven track record across startups and Fortune 500 companies, I have successfully implemented targeted, learner-focused solutions that align with strategic goals and deliver measurable impact. Key Impact: BlinkRx: Analyzed gaps in the existing onboarding program and led a full redesign and implementation of a structured learning experience, reducing new hire attrition by 20%. Branch Insurance: Built an end-to-end training program from the ground up, covering onboarding through advanced skill and leadership development. This initiative supported new hires and senior leaders in honing their expertise. State Farm: Led and facilitated development for employees, focusing on cultivating leadership skills, enhancing performance, and fostering team collaboration. Are you looking to strengthen your leadership development and training initiatives? Let’s connect! Areas of Expertise: Project Management | Leadership Development | Employee Onboarding | Instructional Design| Organizational Development
-Designs and develops engaging digital and blended learning solutions -Leads instructional strategy and curriculum development -Utilizes e-learning authoring tools and LMS platforms effectively -Implements performance-driven training programs -Mentors instructional designers and fosters team growth -Drives continuous improvement in learning and development initiatives
- Needs Assessment: Collaborated with stakeholders to identify training needs. - Curriculum Design: Developed targeted content using adult learning theory. - Material Development: Created presentations, guides, videos, and e-learning modules. - Technology Integration: Leveraged LMS and authoring tools. - Evaluation: Measured training effectiveness and impact. - Instructional Models: Skilled in SAM, ADDIE, and Merrill’s Principles. - Software Proficiency: Experienced with Articulate 360, Camtasia, Sony Vegas Pro, Snagit, Adobe, and Microsoft Office. - LMS Committee Member: Contributed to LMS selection and optimization. - Project Leadership: Led training and instructional design projects from concept to completion.
-Played a pivotal role in launching the company’s new Property & Casualty (P&C) department, providing consulting expertise to establish foundational processes and strategies. -Assessed clients' insurance needs and delivered tailored recommendations for commercial coverage to align with their risk profiles and business goals. -Analyzed risks and proposed appropriate insurance solutions, negotiating policy terms, coverage, and premiums on behalf of clients. -Provided quotes and compared coverage options from multiple carriers, ensuring optimal value for clients. -Advised clients on risk management strategies to mitigate potential business risks effectively.
- Designed and executed sales training programs and educational resources for field personnel to facilitate the introduction of new products. - Led and mentored a team of instructional designers, fostering a collaborative environment and consistently delivering high-quality, WCAG-compliant learning experiences. - Continuously assess the connection between the curriculum and enhanced job performance, providing on-the-job coaching to ensure knowledge translates into results. - Collaborate closely with department directors to strategize, develop, and deliver essential training for the Sales Team. - Deliver the information in a manner that accommodates a diverse class size, catering to over 30 employees, enabling them to readily apply it in their daily work routines. - Set clear project goals and standards, guide the team through the content development process from concept to launch, and ensure alignment with strategic learning objectives. - Utilized Articulate 360, Adobe Captivate, Camtasia, and LMS platforms to drive innovative content creation, enhancing team efficiency and learning outcomes. - Managed budgets effectively, optimizing resource allocation and ensuring cost-efficient project execution.
- Delivered exceptional customer service by assessing individual needs and providing tailored solutions for wireless, internet, and entertainment products - Consistently met and exceeded monthly sales targets through in-depth product knowledge and effective communication - Recognized with the prestigious Summit Award in 2014, ranking in the top 20 sales consultants nationwide for outstanding performance - Educated customers on AT&T products, services, and promotions, ensuring they had a clear understanding of available options - Built strong, long-lasting customer relationships by providing follow-up support and personalized recommendations - Collaborated with team members to achieve store goals and maintain a positive, high-energy environment