San Francisco Bay Area
I’m a senior operations executive and EOS Integrator focused on turning strategy into execution at scale. Over the past 20+ years, I’ve led operations across telecommunications, fiber infrastructure, UCaaS, and managed services—owning P&L, building cross-functional teams, and driving measurable performance improvements across finance, compliance, delivery, supply chain, and customer experience. I specialize in operating at inflection points—where growth is constrained by inconsistent execution, unclear accountability, or fragmented systems. My work centers on building the infrastructure that allows businesses to scale: * KPI-driven operating cadence (EOS) * Financial discipline and cash flow visibility * Integrated systems across quoting, procurement, inventory, and billing * Clear accountability across functions and leadership teams I’m most effective in environments that require both structure and leadership—where teams need clarity, systems need to be rebuilt, and the business needs to translate vision into consistent results. I’m always focused on building durable, scalable operations and partnering with leadership teams to drive long-term performance. I value connecting with others in the industry who are solving similar challenges.
ITMC delivers IT Agility Services that help organizations stay resilient, optimize performance, and scale with confidence. From advanced communication systems (VoIP to next-gen 911) to AI- and IoT-powered physical security, we provide solutions that safeguard people, property, and operations. Our Critical Infrastructure expertise ensures robust, secure, and scalable IT environments—keeping businesses, schools, and municipalities connected when it matters most. Scaling operations and elevating performance by unifying teams, implementing EOS-driven execution discipline, and building a data-driven, accountable operating environment that accelerates growth. Lead enterprise-wide operations, overseeing procurement, delivery, finance, HR, administration, and compliance to build a cohesive, scalable operating foundation. • Champion execution excellence and continuous improvement across all departments. • Optimize and standardize processes to drive efficiency, predictability, and organizational scalability. • Align teams around shared goals and accountable ownership. • Develop leaders and culture to support high growth and long-term strategic success.
Driving Operational Scale • Cross-Functional Leadership • Financial Excellence • Infrastructure Growth As COO at PAXIO, I led end-to-end operations across engineering, construction, customer support, and network infrastructure—ensuring reliable service delivery and scalable growth throughout the Bay Area. I oversaw and coached department heads across construction, sales operations, support, and network teams, strengthening leadership capability and aligning day-to-day execution with the company’s long-term strategic objectives. Key Contributions: • Directed daily operational performance, improving execution consistency and elevating service quality across all business units. • Delivered strategic financial outcomes through disciplined budgeting, forecasting, and resource optimization. • Built high-performing leaders by developing a culture centered on accountability, clarity, and operational excellence.
Operational Leadership • Customer Experience • Team Development As General Manager, I led daily operations across construction, field services, customer support, and sales enablement, ensuring consistent service delivery and operational alignment with PAXIO’s growth strategy. I partnered closely with executive leadership to strengthen processes, improve the customer experience, and support scalable expansion across multiple markets. Key Contributions: • Improved operational efficiency and service quality by implementing clear workflows and performance standards. • Built a people-centered, high-performance culture through coaching, talent development, and team alignment. • Collaborated with C-suite and department leaders to drive strategic initiatives and unify cross-functional execution.
Enterprise Operations • Service Excellence • Financial Stewardship As COO, I led enterprise-wide operations across engineering, project management, customer service, and managed services, strengthening service delivery and operational performance during a period of rapid growth. I focused on building scalable processes, improving cross-functional coordination, and supporting long-term organizational stability. Key Contributions: • Oversaw a large multi-department operations organization, ensuring financial discipline and cost-effective resource allocation. • Established internal service standards and operational frameworks that elevated customer experience and strengthened retention. • Built a culture centered on service excellence, accountability, and continuous improvement across all operational teams.
Operational Transformation • Customer Experience • Team Leadership As VP of Operations, I led major operational improvements across service delivery, customer support, provisioning, and managed services. I focused on strengthening cross-functional execution, elevating the customer experience, and building a scalable operational foundation to support company growth. Key Contributions: • Expanded managed services capability and built operational structure to support long-term recurring revenue growth. • Drove cross-functional alignment that improved customer satisfaction, service consistency, and renewal outcomes. • Launched formal development programs that strengthened team culture, enhanced performance, and built future leaders.
Project Delivery Excellence • Startup Operations Leadership • Cross-Functional Execution I led operational strategy and service delivery for CNR Connect during a high-growth, startup phase, ensuring consistent execution across professional services, technical delivery, and customer support. I focused on building operational structure, strengthening team capability, and aligning resources with the company’s growth objectives. Key Contributions: • Delivered 100+ technical implementations while consistently meeting project timelines and budget expectations. • Built and developed a cross-functional operations team to support scalable service delivery and client success. • Oversaw financial planning and resource allocation to support organizational growth and operational efficiency.
Field Operations Management • Service Delivery Optimization • Team & Technical Leadership At NetVersant Solutions, I oversaw day-to-day operations across field services, project delivery, and customer support, ensuring reliable execution and consistent service quality. I focused on strengthening operational processes, improving team performance, and supporting the company’s large-scale telecom and infrastructure deployments. Key Contributions: • Directed field operations and project teams to deliver complex telecom and infrastructure solutions on schedule. • Improved operational workflows and service delivery standards to enhance customer experience and execution reliability. • Developed and mentored technical and field personnel, building a cohesive, high-performance operations team.