Chicago, Illinois, United States
I am a versatile, bilingual ServiceNow Consultant and people-first problem solver with a unique background in energy efficiency, public policy, and technology. My experience working across government, utility, and nonprofit sectors taught me how to bridge complex systems, align diverse stakeholders, and deliver practical solutions that make a measurable impact. Today, I bring that same systems-thinking mindset to the digital space—helping organizations transform their operations through ServiceNow. I specialize in understanding each client’s unique needs and implementing solutions that streamline processes, enhance collaboration, and drive sustainable results. Whether supporting large-scale implementations or optimizing existing workflows, I am committed to delivering best-in-class ServiceNow solutions grounded in empathy, efficiency, and innovation. My goal is to empower organizations to work smarter, improve user experiences, and realize their strategic objectives. Let’s connect to explore how technology, process improvement, and people-centered design can work together to create meaningful change.
As a ServiceNow Consultant at Crowe LLP, I support clients in their digital transformation journeys by helping design, configure, and implement ServiceNow solutions that improve efficiency and streamline workflows. I collaborate with senior consultants and cross-functional teams to gather business requirements, translate them into functional solutions, and deliver value through automation and process optimization. Drawing from my background in energy efficiency and public policy consulting, I bring a strong foundation in systems thinking, stakeholder engagement, and data-driven problem solving. I’m passionate about learning the full capabilities of the ServiceNow platform and leveraging technology to enhance collaboration, transparency, and organizational impact. Key focus areas: • Assisting with ServiceNow implementations and platform configuration • Supporting process documentation, testing, and user adoption • Learning and applying ServiceNow best practices across ITSM, HRSD, and related modules • Collaborating with technical and business teams to deliver quality client outcomes • Continuously developing expertise through Crowe’s professional development programs and ServiceNow certifications
Lead for two concurrent client-facing initiatives in the energy efficiency sector. Also manage key internal operations including SOC 2 compliance, client contract compliance, invoicing, and continuous process improvement. Software & Operations Implementation Highlights • Implemented Microsoft SharePoint to manage internal and client-facing projects; developed training and led staff onboarding to ensure adoption and ongoing improvements • Managed end-to-end SOC 2 certification process, including internal controls implementation and ongoing compliance • Researched, evaluated, and contracted an IT support firm to improve data security and streamline technical operations • Oversaw $3.5 million/year in core business operations including invoices, expenses, timekeeping and forecasting Selected Project Management Experience Program Manager, Mobile Home Initiative—an Income Qualified Utility-Funded Energy Efficiency Program • Processed 100+ customer applications; scheduled contractors, ensured customer satisfaction, and managed payments • Developed and delivered production reports, forecasting models, program analytics, and invoices to stakeholders • Led a geospatial analysis team using ArcGIS to identify expansion opportunities and support data-driven planning • Calculated energy savings ($/kWh) for installed home upgrades using the Illinois Technical Reference Manual Illinois Project Manager & Facilitator, Income Qualified Energy Efficiency Advisory Committee SB2408 (CEJA) • Facilitated statewide AC/High Heat Pilot Subcommittee, coordinating cross-agency initiatives and stakeholders • Partnered with the Illinois Department of Corrections to integrate workforce curriculum for Returning Citizens • Recruited and supported Diverse Contractors (DC) for energy efficiency initiatives via the DC Subcommittee • Advocated for equity in energy planning, representing low-income community interests in public utility policy forums
• Collaborated with local small businesses to compile timely data and recommendations designed to support their individual objectives • Researched and analyzed competition to create detailed reports assessing growth potential • Acquired new clients on a semester-basis and work alongside a team of 8-10 analysts to organize research and produce a comprehensive deliverable supporting the client objective and offering additional insights
• Responsible for creating and managing content on the Renk Agribusiness Institute website, managing social media pages, and designing and distributing the electronic newsletter to build the Institute’s audience • Utilize WordPress to maintain webpages and create electronic content for the Institute at https://renk.aae.wisc.edu/ • Maintain the Institute’s three social media accounts including Facebook, Twitter, and YouTube to inform stakeholders
• Translating project proposals for green hydrogen and photovoltaic renewable energy systems from Spanish to English • Development of an English version of the Incemet website in preparation for deploying projects in the US and Africa • Translating transfer of surface rights contracts to aid in the development of a green hydrogen energy system in Spain