Austin, Texas, United States
Results driven learning solutions and people leader with expertise in program management, adult learning, instructional design and sales strategies. Strong ability to identify knowledge gaps and align them with effective enablement and instructional methodologies. Adept at working with cross functional teams and skilled in goal analysis, identifying detailed objectives, and orchestrating engaging learning opportunities to achieve learner success.
Provides strategic planning and program management, relevant to sales strategy/methodology (MEDDPICC and Command of the Message) and the LM Platform for the Sales Team. Collaborates with cross functional teams (Marketing, Product Development, CX, Sales) to determine sales needs and gaps that require enablement. Leads a team of instructional designers to design and develop all live and e-learning courses and other assets, for successful skill mastery of sellers at LogicMonitor.
Created the design and development process used for e-learning and live, instructor led Customer and Sales Training. Led Sales Enablement and Customer Education Training teams to learn and implement the process, to build original courses as well as redesign existing course. Collaborated with SMEs and Stakeholders from cross functional teams for course creation.
Facilitated both hands-on and virtual sales training for new hire sales consultants and managers. Using sales metrics and data, assessed performance gaps relating to stores, managers and sales consultants. Based on performance opportunities, provided feedback and improvement plans as well as built/implemented customized workshops and coaching. • Evaluated and impacted success of two Districts comprised of twenty store locations. • Worked in collaboration with 2 district managers to monitor and drive behaviors that positively impacted sales results • Took an active role in coaching and mentoring sales leaders and consultants to raise their level of performance.
Developed training, onboarding, and implementation processes for client usage of products and software. • Collaborated with clients to understand goals and created milestones for successful product usage and implementation. • Created customized product usage metrics to measure implementation success. • Facilitated of on-site and virtual training for users of products.
Created online courses focused on atomic design, higher order thinking skills, dynamic pedagogies like problem based, collaborative, and challenge-based learning. • Collaborated with subject matter experts, professors and other instructional designers to create highly engaging and innovative lessons that match industry standards and requirements. • Achieved completion of design, development and production phases for courses in the Cyber Security Program for the University of Texas San Antonio. • Blackboard was the platform used by faculty and staff to facilitate online classes. Successfully built and tested courses using this platform.