London Area, United Kingdom
I am a strategic leader and advisor, with deep expertise in motor retail and consultancy experience across various industries. I have specialised in operational turnarounds. My core expertise is in problem-solving for underperforming dealerships and franchise points: diagnosing systemic issues, implementing corrective actions, and establishing a clear path from instability to sustainable profit. I operate on a clear, disciplined framework: aligning people, processes, and customer experience. This means implementing structured performance management (KPIs) to drive accountability, embedding customer-centricity in every operation to improve CSI and retention, and maintaining rigorous financial and franchise compliance. The goal is always to build a business that excels on all measured fronts. This approach has delivered measurable results, such as rescuing a dealership from imminent franchise cancellation. By focusing on team development and clear performance management, we moved from 52nd to top-10 nationally in customer satisfaction (CSI) within 12 months, while returning the business to sustained profitability.
As General Sales Director, I was responsible for the following departments - New Car Sales (Director Report), Used Car Sales (Director Report), Finance and Insurance (Manager Reporting), Car Rental (Manager Reporting), Premium Car Sales (Manager Reporting). The main functions were to oversee the growth of all the above departments. I reported to the Managing Director of the dealership.
In this role, I assumed the responsibility of the Dealership, at a point where it was under scrutiny from the Manufacturer. The franchise was under threat for non-performance on a number of levels, these being Sales Performance, Customer Satisfaction Performance and Dealer Reporting. Through the development of a focused strategy, we brought the business, firstly in line with the minimum requirements of the Franchise Principals and then to surpassing these minimums. The Dealership managed to win a number of awards, under my stewardship
Management of the entire dealership - controlling the New, Used, Parts and Service and Finance Departments