Rotterdam, South Holland, Netherlands
As a Senior member of the team at Room Hairdressing (formally known as TONI&GUY The Hague) for over four years, the focus has been on delivering tailored client experiences that enhance satisfaction while meeting key performance indicators. Working alongside a talented team, efforts are dedicated to understanding and fulfilling client needs with precision and an eye for detail, ensuring every service aligns with the highest standards. With over 15 years of experience spanning salon floor management and luxury retail, expertise includes visual merchandising, operational management, customer relations. A commitment to fostering collaboration and advancing the client journey defines contributions to the beauty and fashion industries, aligning with a passion for continuous improvement and excellence.
• Senior member of a dynamic team at Room hairdressing (formally known as TONI&GUY) , focusing on enhancing customer experience and achieving KPI markers. • Collaborated with clients to fulfill their desires and ensure attention to detail in all services provided.
• Managed day-to-day operations of a busy salon in Stratford-upon-Avon, overseeing a team of 10 employees. • Collaborated with the business owner to ensure smooth operations and exceptional customer service. • Implemented new marketing strategies to increase salon bookings and revenue. • Developed strong leadership and communication skills in a fast-paced environment.
• Supported the department manager in managing a broad portfolio of contemporary designer brands at Selfridges. • Collaborated with the product team to enhance customer relations and drive sales through effective product knowledge. • Conducted market research to identify trends and opportunities for product expansion.