Stamford, England, United Kingdom
Senior Digital Product Manager with experience delivering internal and B2B products across Life Sciences, SaaS, and operational environments. I focus on improving how teams work, shaping practical product roadmaps, and delivering changes that make a measurable difference. My background spans scientific R&D, B2B SaaS, eCommerce, and insurance, moving from business analysis into product leadership. Along the way I’ve led global Agile teams, introduced clearer ways of working, and delivered features that reduced manual effort, unlocked data, and improved operational efficiency. I care about clarity, collaboration, and outcomes — bringing together customer insight, technical capability, and organisational priorities to help teams deliver work that actually matters.
Leading global Agile delivery for Life Sciences LIMS platforms, driving product strategy, measurable operational gains, and data‑led insight across Genedata Biologics and Dotmatics. • Led global product team transformation — Unified UK and Hangzhou teams into a single Agile team with prioritised backlog, cross‑product sprint planning, and 24/7 delivery capability. • Shaped and delivered strategy — Turned customer needs and platform capabilities into actionable roadmaps through SME workshops and structured product discovery. • Delivered measurable impact at scale — Achieved 11% FTE effort reduction, removed 30 legacy Excel files, and unlocked years of siloed data via LIMS enhancements. • Drove automation and speed — Eliminated up to 90 hours of manual data handling, automated data export/transformation, and cut processing times by up to 50%.
Shaping and delivering B2B SaaS products from concept to release, with a focus on discovery, data‑driven features, and customer outcomes. • B2B SaaS solution product — Joined a start‑up venture within RS Group to design and deliver an IT SaaS product for B2B customers, steering initiatives from concept to incremental, customer‑driven releases. • Accelerated discovery and improvement — Embedded new ways of working centred on product discovery and continuous improvement, delivering measurable efficiency and communication gains. • Shipped data‑driven features — Enabled customers to track utility consumption and costs, providing actionable insights to drive savings. • Achieved tangible impact — Supported reductions in client utility usage by up to 14% and cut water consumption by 100,000 litres per day for one enterprise customer.
Driving high‑impact product and system requirements, team leadership, and stakeholder alignment across complex delivery programmes. • Delivered strategic product and system requirements for multiple projects — Led the analysis, elicitation, and documentation of business needs, ensuring solutions met stakeholder expectations across high‑impact initiatives. • Managed and developed a BA team — Directed a team of three business analysts within a cross‑functional environment, producing clear, outcome‑driven requirements in a large product information programme. • Facilitated complex stakeholder alignment — Ran workshops for 20+ stakeholders to capture requirements and business processes for multiple warehouse system upgrades, including a major European expansion. • Enabled best‑practice adoption — Partnered with critical stakeholders to map current warehouse processes, leveraging previous upgrade experience to embed process improvements and operational efficiencies.
Delivering innovative product features and Agile practices that improve customer experience and team engagement. • Delivered strategic product releases — Led the full software development lifecycle for multiple Energy product initiatives, blending strategic and incremental delivery in an Agile environment. • Drove engagement and team culture — Introduced creative approaches to Agile ceremonies, such as the Top Gear‑inspired ‘Cool Wall’ for sprint retrospectives, boosting participation and idea‑sharing. • Mentored and safeguarded — Supported the development of junior business analysts and collaborated with Information Security to detect and prevent malicious attacks using site metrics. • Launched ‘Auto Sergei’ — Strategic feature enabling customers to automatically monitor and compare their energy tariff, resulting in 1,000 sign‑ups in the first month and subsequent adoption across additional products.
Managing cross‑methodology product and infrastructure projects from £5k–£120k, delivering on time and to scope. • Delivered cross‑methodology projects — Managed initiatives from £5k to £120k using a blend of Waterfall (Prince2) and Agile, consistently meeting time, scope, and budget targets. • Led major infrastructure launch — Oversaw delivery of Wi‑Fi, wired networks, printers, on‑site servers, and disaster recovery for Comparethemarket’s new Shoreditch office, achieving zero P1 incidents on move‑in day. • Strengthened team delivery — Built strong relationships across technical and business stakeholders, fostering collaboration that drove on‑time, high‑quality outcomes. • Implemented diverse technical solutions — Delivered PoC for data encryption, multi‑site video conferencing, SSO rollout, and both virtual and physical infrastructure changes in support of business growth.
Leading discovery and delivery of strategic digital workplace products, including an award‑winning intranet for 5,000 users. • Owned end‑to‑end delivery — Led discovery and delivery for strategic and incremental projects using Agile and Waterfall. • Introduced Agile practices — Established a regular delivery cadence and improved stakeholder communication. • Led award‑winning intranet project — Directed discovery, UAT, and acceptance for a new intranet serving ~5,000 employees, contributing to Progressive Workplace award win.
Enabling customer‑focused digital innovation and data transformation through collaborative discovery and solution design. • Led strategic and operational discovery — Facilitated workshops and captured requirements for major and minor initiatives across eCommerce, Finance, and supplier networks. • Delivered innovative customer experience — Defined requirements for Create Your Own Bouquet, enabling customers to design bespoke floral arrangements online for local florist fulfilment. • Drove data‑led transformation — Led discovery for a Single Customer View integrating data from multiple brands into one insight‑rich platform. • Supported technology selection — Partnered with PM in an RFP process to select new contact centre and CRM systems.