Wembley, England, United Kingdom
Are you ready to turbocharge your personal development and transform your professional journey? I'm here to make it happen. 🌱 About Me: I'm a passionate and dedicated life coach, mentor, and trainer with a track record of igniting personal and professional growth in individuals and organisations. With a rich tapestry of experience, I've had the privilege of collaborating with prestigious institutions like the Institute of Customer Services and the NHS. Together, we've engineered transformative programs that unlock human potential. 🌎 A Global Impact: My mission extends beyond borders. I'm not just a coach, but a global catalyst for change. As a fundraiser and coach for various UK and international charities, I've made a tangible impact, providing vital support to those who need it most. Let's make a difference together, wherever it may be needed. 🎙️ In the Spotlight: Catch me in the media landscape where I host engaging TV shows, podcasts, and radio outlets. Tune in to channels like Ahlulbayt TV, Imam Hussain TV, and Ahlebait TV for valuable insights and inspiring stories. I'm not just shaping careers; I'm shaping narratives. 🤝 Versatility and Expertise: With over two decades in the customer services sector, I've donned many hats from retail to banking and self-employment, each centered on delivering top-notch front-facing services. I've transitioned seamlessly into the local authority and public housing sectors, accumulating a wealth of knowledge. I'm not just a coach; I've walked the diverse paths of professional life. 🌟 Leadership and Innovation: My leadership journey has seen me manage teams of varying sizes, adapt to different roles, and actively participate in staff working groups. I create insightful blogs and articles and have contributed as a member of editorial panels, crafting thought-provoking pieces for quarterly magazines. My commitment to innovation is evidenced by chairing high-level meetings and working groups dedicated to driving communication, quality of service, and development within organisations. If you're seeking a seasoned professional with a diverse skill set, a passion for personal development, and a proven track record of making a positive impact, I'm here to help you thrive and succeed. Let's connect and explore the boundless possibilities together. Your journey to excellence starts here. 💪🌟
After a 6-week consultancy project with Hexagon Housing Association, reviewing their contact centre operations following a recent service change that has impacted the levels of service received by residents. I am now shaping the newly formed role as Head Of Customer Experience until the end of July 2026 The project involves analysing static data, performance trends, staffing levels, and the full range of services provided by external partners. From this insight, I’m developing practical recommendations and actionable solutions to improve service delivery, reduce wait times, increase call answer rates, and enhance the overall resident experience. In addition to process improvements, a key focus is to support and coach the management team in embedding best practices and sustaining improvements over time. This includes optimising workflows, strengthening team performance, and ensuring knowledge is captured and shared effectively through a robust Knowledge Management System. It’s a short-term assignment, but with long-term impact: better service for residents, empowered staff, and stronger systems that can adapt and grow with the organisation.
Life Coach, Mentoring, Training, Motivational Speaker, Media Host I offer serval functions within my business which all lead to nurturing personal growth and betterment for individuals, teams, and businesses. Below are the areas of work I currently do: • Coaching and Continuous Development: As a Life Coach and Mentor, I actively engage in one-on-one coaching sessions, supporting individuals in their journey towards self-improvement. Through group coaching for teams, I deliver programs to foster their continuous development and enhanced service standards. • Training and Skill Enhancement: I have a proven track record of designing and delivering training programs to enhance skills and knowledge. Working with employers to assist in identifying knowledge gaps through case studies, reviews, and shadowing their teams to enable me to provide bite-sized technical training to bridge those gaps, increase knowledge, and improve service delivery. • Motivation and Team Building: My experience as a Motivational Speaker has equipped me with the ability to inspire and influence others positively. This skill is highly relevant to creating a culture of high performance and continuous improvement within individuals, teams, and organisations. • Media Hosting: As a Media Host, I have honed my communication and presentation skills. Putting together a range of topics aimed to uplift and empower people; keeping them focused on their goals and objectives, and creating the best version of themselves.
Foundations of Character: Life Skills Through a Shia Lens A practical course developing essential life skills rooted in Islamic teachings and the legacy of the Ahlulbayt (as). Merging modern life skills with timeless Islamic values to help students live with greater purpose and control.
Provided a 6-month strategic consultancy to support the growth and professionalisation of a niche Islamic children’s publishing and product brand. My role focused on strengthening brand positioning, implementing structured marketing systems, and building operational foundations to enable sustainable growth in both the UK and international markets. Led the development of campaign-based marketing strategies across Instagram, email, WhatsApp and Facebook, introducing launch frameworks, countdown campaigns, and FOMO-driven promotions to improve engagement and sales conversion. Repositioned key products through value-based messaging and bundle strategy, while designing referral initiatives such as the Friends of UmAimen partnership programme to expand reach within the Shia family market. Advised on operational structure, including team utilisation, delegation to graphic designers and editors, and the integration of AI-supported workflows. Consulted with legal professionals to formalise contractor agreements, distribution partnerships, and international trade arrangements, ensuring the business operated with stronger commercial protection. Additionally, supported international expansion planning, including US distribution and supplier negotiations, while providing strategic recommendations around hiring, event-based sales teams, and long-term scalability. The consultancy established clearer marketing systems, stronger commercial agreements, and a structured roadmap to help the business transition from a founder-led operation to a scalable brand.
Management and motivation