Netherlands
• Lead Project Manager on large Life Sciences accounts for translation, transcreation, transcription and voiceover projects covering clinical, medical, regulatory and marketing material • Acting as point of contact for all client communication – resolving any queries and investigating any feedback or complaints • Budgeting projects costs and negotiating rates with third party stakeholders in order to meet company KPIs • Managing projects using software such as InDesign, Quark, Photoshop, websites and iPad/mobile applications. This involves translation of material in print and digital formats • Devising strategies / workflows for new and existing clients to ensure all company quality objectives and client expectations are met • Risk analysis and management – identifying potential risks/issues at the start of a project and taking the necessary precautions to ensure they are managed effectively throughout the project • Account management - preparing and carrying out presentations for current and potential clients, developing relationships and maximising business opportunities with existing clients • Managing linguistic resources and coordinating with internal global teams in order to ensure consistency and achieve optimum efficiency & highest possible quality for client • Creating project instructions for all project stakeholders • Proofreading and review of final deliverables before delivery to the client
• Managing the company’s most high profile and demanding clients • Acting as a consultant for management on under-performing accounts • Researching and providing background material for new services to be provided by the company such as Search Engine Marketing and Search Engine Optimisation • Prioritising, managing time efficiently in order to meet deadlines • Designated Project Manager for training new starters on important topics such as internal/external communication and handling client feedback