Neha Jain

Business Unit Head | Head of Business Operations | ₹500Cr+ P&L Leader | Commercial Transformation & Growth | Takeda · Roche · J&J

Gurgaon, Haryana, India

About

Across my career, I’ve consistently solved complex commercial situations, either to build the operating engine behind growth or to directly own and deliver the P&L. At Takeda India, I spent 6 years on the Country Leadership Team, first 5 as the Head of Business Operations, building the commercial backbone of the affiliate: corporate strategy, performance governance, CRM transformation, launch and commercial excellence, incentive architecture, and portfolio strategy. I then moved into full P&L ownership as Business Unit Head for Immunology & GI, a ₹500Cr+ specialty franchise with a 40-member national team, 150+ distributors and 500+ institutional accounts. Delivered above market growth in a supply-constrained environment , while strengthening channel discipline, productivity, and margin integrity. My differentiation: I’ve built the commercial systems that drive performance, and I’ve run the business accountable for outcomes. That means I understand where growth breaks, how to fix it, and how to scale it in complex, regulated markets. Earlier in my career: built institutional Oncology key account management model at Roche India and helped establish the Bariatric & Metabolic surgery category at Johnson & Johnson. MBA from Michigan Ross. Specialties: Oncology, Metabolic, Rare and genetic diseases, Immunology, GI, Vaccines.

Experience

  • Takeda ()
    • Business Unit Director, Immunology & GI
      May 2024 - Feb 2025 · 10 mos

      Led one of Takeda India's largest specialty BUs, full P&L accountability across Immunology and GI, covering sales, marketing, operations, and execution governance. Delivered consistent above-market revenue growth; maintained 100% sales incentive attainment throughout tenure. Led 40-person national organisation across sales, marketing, and support functions; built performance culture achieving 95% employee engagement, highest in the affiliate. Directed portfolio and capital allocation across 500+ institutional accounts (100+ govt., 400+ private); defended ~90% of key accounts through patient-priority filters and demand forecasting. Rationalized distributor network via 80/20 analytics; redeployed capacity into underpenetrated markets, driving significant growth in East and West regions. Improved sales force productivity 20–25% per rep through CRM-driven call planning and structured engagement sequencing.

    • Director, Business Operations
      Jul 2019 - May 2024 · 4 yrs 11 mos

      Served on the Country Leadership Team as strategic partner to the GM, owning India's commercial architecture, operating model, and long-range growth agenda across 5 therapy areas. Designed affiliate-wide performance governance framework linking KPIs to P&L outcomes; improved decision speed and cross-functional execution discipline. Drove CRM transformation (Veeva): improved forecast accuracy from ~44% variance to ~25%; achieved >90% field adoption. Recognized with industry-wide Veeva Hero Award 2024. Institutionalized Launch Excellence across 30+ assets in 5 therapy areas; delivered 100% on-time launches, building a ~$300M 10-year projected pipeline. Led Takeda–Shire post-acquisition integration in India: operating model redesign, portfolio harmonization, and governance alignment. Business Operations function recognized as Best Commercial Function FY21 and FY22; received GM Special Appreciation Awards FY23 and FY24.

    • Strategy and Business Planning Lead
      Sep 2018 - Jun 2019 · 10 mos

      Spearheaded post-merger integration planning across portfolio, processes, and execution governance for combined India entity. Built business cases for new product launches across priority therapy areas.

  • Roche ()
    • Key Accounts Leader
      Apr 2017 - Sep 2018 · 1 yr 6 mos

      Established Roche India’s Key Account Management vertical, securing approvals at global, regional, and local levels. Developed & executed commercial strategies across largest private hospital chain, driving business growth and strengthening partnerships.

    • Marketing Manager - PAN Oncology
      Dec 2015 - Mar 2017 · 1 yr 4 mos

      Developed strategic marketing initiatives to enhance engagement with key oncology opinion leaders. Designed and executed market penetration strategies, expanding Roche’s oncology footprint.

  • Client Relationship Lead at The PRactice
    Jul 2012 - Aug 2014 · 2 yrs 2 mos

    Managed corporate reputation & PR strategies for top-tier technology clients. Led P&L responsibility for major accounts, driving revenue growth and profitability. Spearheaded new business initiatives, expanding the company’s client base in the tech sector.

  • Product Manager at Johnson & Johnson
    Jun 2009 - May 2012 · 3 yrs

    Developed innovative marketing & brand strategies for the Metabolic & Bariatric (M&B) business. Led India’s first-ever D2C awareness campaign for J&J Med Devices, driving category expansion. Collaborated with global & local cross-functional teams, translating international insights into regional growth strategies.

  • Software Engineer at Cisco
    Jan 2005 - Jul 2007 · 2 yrs 7 mos