Ringoes, New Jersey, United States
I am a results-oriented Senior Business Analyst with over a decade of experience bridging the critical gap between complex data insights and high-level business operations. My career is defined by a passion for transforming raw, fragmented data into actionable strategies that drive operational efficiency, reduce costs, and support executive decision-making within the benefits outsourcing and retail sectors. Throughout my tenure as a Senior Business Analyst II at Willis Towers Watson, I led end-to-end product lifecycles for client-facing applications. I specialized in navigating the full SDLC, from authoring comprehensive Business Requirements Documents (BRD) to directing rigorous regression testing phases that ensured 100% adherence to service level agreements. By engineering custom SQL queries, I was able to reduce manual data reconciliation by 30% and resolve over 15 high-priority data exceptions weekly, providing leadership with the clarity needed for global account management. In today’s rapidly evolving professional landscape, I have successfully transitioned into a remote-first workflow, leveraging enterprise tools such as MS Teams, Zoom, Slack, and Asana to lead cross-functional workshops across multiple time zones. I pride myself on being a proactive communicator who can translate technical specifications for non-technical stakeholders, ensuring project alignment at every stage. Whether managing a global portfolio of 500+ customer accounts or forecasting annual sales with 95% accuracy, my focus remains on precision, scalability, and measurable impact. I am currently seeking to apply my expertise in Data Analytics, Vendor Management, and Global Billing to a forward-thinking organization that values data-driven growth.