Gurgaon, Haryana, India
Professional Summary: I specialize in business process automation using Microsoft Power Automate and crafting insightful business intelligence reports with Power BI. My expertise lies in developing and implementing automation solutions, such as Samanage to Azure Boards Sync, Clockify project automation, Solarwinds Problems Ticket Sync, HR training approval processes, HR Performance Review Process and more ongoing initiatives. Expertise: Microsoft Power Automate: I have a proven track record in creating robust automation solutions that optimize workflows across various domains. Highlights: Notable projects include syncing Samanage with Azure Boards, automating Clockify for new projects, Solarwinds Problems Ticket Sync, and efficient HR training approval workflows. Power BI Reporting: Proficient in generating comprehensive reports like Client Service Performance, Issue Resolution, Sales Pipeline, and QA Dashboard, Internal SteerCo reports, facilitating data-driven decisions. Leadership & Team Development: Team Leadership: Led the PE Internal Systems team, focusing on agile work management and fostering collaboration. Agile Methodologies: Implemented effective sprint planning, ensuring 80% capacity utilization on Azure DevOps Taskboard, transparent commitment to sprint goals, and actionable Sprint Retrospectives for continuous improvement. Quality Assurance & Tools: Emphasized quality through 4-eye checks on work and adeptly utilized SaaS tools like Microsoft Power Automate, Power BI, and Dataverse for efficient solutions. Key Skills:Business Process Automation Microsoft Power Automate & Power BI Agile Methodologies & Team Leadership Quality Assurance & Process Optimization Low-code Solutions Implementation
-Led functional and regression testing initiatives for the Loan Servicing System, ensuring high-quality delivery across multiple release cycles. -Oversaw complex calculation testing including repayment scheduling, base rate changes, interest computation, payment allocation, and contract modification validations. -Managed end-to-end test planning, acceptance criteria definition, and test suite execution using Azure DevOps, aligning testing efforts with business priorities. -Coordinated with onshore and offshore teams to resolve issues efficiently, maintaining consistent communication between stakeholders, developers, and QA teams. -Served as the primary point of contact for all servicing-related testing activities, fostering accountability and timely delivery of testing outcomes. -Mentored and trained new team members on system functionality, testing processes, and structured defect reporting, strengthening team capability and continuity. -Actively collaborated with cross-functional stakeholders to ensure smooth implementation of new regulatory and compliance changes, including GDPR, PSD2, and COVID-related Payment Holiday features. -Supported continuous improvement initiatives by streamlining regression test automation and documentation processes to enhance project delivery timelines and quality.
- Worked for client India Brand Equity Foundation (IBEF), a Trust established by the Department of Commerce, Ministry of Commerce and Industry, Government of India. -Secondary research- Extraction of data using various useful web resources, journals, government websites, CMIE database, published market and financial reports, periodicals etc. to find out the latest and current market trends of the industry. -Research projects for Indian states, Industries, Export Promotion Councils (EPCs) etc. -Data collection on Macro-economic indicators (GDP, NDP, FDI etc.), physical, social & industrial infrastructure, business opportunities, government acts and policies, best of services and products in India, profile of key multinational companies operating in India etc. - Proficient in working on software like Microsoft Office 2010, Adobe Acrobat Pro 9.0 (PDF editor), Adobe Illustrator. - Managing client communication by providing inputs, receiving feedbacks and updates, ensuring timely deliverables and handling client meeting for approvals and timelines of projects. - Responsible for Quality Check of team - Training new joiners on process and bringing them up to the learning curve and providing their performance feedback to management. - Assigned a role of IT SPOC and responsible to provide assistance to team for their IT related issues. - Have received various appreciations and have zero escalations in my role.