United States
Customer Success and Retention expert with 7+ years in the SaaS Ecommerce industry. Direct experience with CS team growth and territory expansion, spanning across SMB and Enterprise segments.
-Responsible for managing the digital marketing strategy and execution for all Fairly Group brands, including Fairly Group, OccuNet, and FAIROS -Led internal teams in the design and strategy for brand websites, ensuring the user experience is optimized -Pursue and coordinate digital partnership marketing opportunities with internal clients, including the NFL, MLB, and Sam's Club -Maintain and analyze website analytics, tracking audience traffic and content optimization
-Marketing, content, and communication strategy for the Fairly Group, a risk consulting firm advising iconic brands throughout the U.S. and in over 100 countries in several business segments, including the NFL, MLB, and Paramount Pictures -Increased credibility and partnership with FG Sports Consulting and Fairly Group clients by conducting social media audits, including LinkedIn tutorials and recommendations to increase corporate branding internally and externally -Aided with digital and social media content strategy and copy plans to support FG sponsorship for the Cannondale-Drapac professional cycling team, increasing credibility and visibility for the Fairly Group