Greater Philadelphia
Steer annual planning by overseeing sales target and quota capacity models across multiple business segments. Define measurable OKRs for Sales organizations and establish scalable processes to track progress and accountability. Partner with Analytics, Finance and GTM leadership to align broad technical initiatives with overarching corporate financial goals. Lead an analytics team of experienced analysts supporting GTM operations. Mentor team members in career growth, successfully coaching multiple analysts to senior and staff-level promotions. Foster a resilient team culture by democratizing best practices and institutionalizing cross-training to eliminate operational silos.
Guided strategic use-case development with Product and Marketing to convert customer signals into actionable sales plays. Managed forecasting models, increasing accuracy to 99.5%. Led cross-functional cadences to track performance against targets and guide business planning. Scaled concise reporting frameworks for products including Messaging, Voice, and Email to provide actionable executive insights. Collaborated cross-functionally to resolve bottlenecks and ensure on-time delivery of rigorously validated, high-impact data products.
Collaborated with Communication Products leadership to align operational data with strategic objectives. Developed Python-based forecasting models for annual and long-term financial planning. Integrated multiple data sources using SQL and visualization tools to support business reporting, reducing report generation time by 60%. Led onboarding and technical training for analysts, standardizing workflow processes.
Executed analytical projects using various statistical tools, such as SAS/SQL and Enterprise Miner, to drive opportunities for incremental revenue, improved margins, while reducing risk of undue credit exposure. Developed presentations for management and key decision makers to drive implementation of high impact projects. Supported the management needs of executing analytical projects. Interacted with technology and business areas to drive prioritization decisions, data requirements, implementation, testing and maintenance.
Constructed strategies aimed at new credit card products and formed business cases for decision making. Understood historical financial trends to forecast new consumer and commercial credit card products. Generated extensive and detailed financial reports for investor relations related to new credit cards portfolio.
I contributed to a team of talented program managers within the SuccessFactors line of business who execute strategic global programs to improve customer experience and enhance customer satisfaction. I worked cross-functionally and collaboratively across the SAP board areas to help execute programs that drive bookings and revenue growth with the intent to drive domination of the HCM cloud market share. The value I brought to this role was my strong analytical skills, an open-mindset, innovative ideas and the ability to contribute to a wide range of projects simultaneously.
Consulted the company on its management of finances with a target to reduce operating costs. Assisted in finding economically viable suppliers to reduce expenses after acquiring knowledge of European trade laws. Helped reallocate funds for effective marketing strategy, developed a new target market, as well as created a marketing plan. Delivered the end goal of supplementing adequate funds for marketing budget.
Developed a mathematical expression for predicting a customer distress index (CDI) based upon patterns and trends identified in large data sets. Implemented the new CDI and measured its accuracy over time. Verified and validated various data sources used to create reports. Assisted in the maintenance, organization, and distribution of technical records and information. Conducted routine analysis, project/process reporting and database/data management. Supported in the development of programs, statistical reports and presentations.