New York City Metropolitan Area
I’m a People and Culture leader focused on building workplaces where employees feel connected, supported, and able to do their best work. At Yext, I lead global initiatives across employee experience, culture, and responsible business practices. My work sits at the intersection of people strategy, engagement, and organizational effectiveness—partnering with leadership teams to translate culture priorities into programs that deliver measurable business impact. Over the past several years I have helped scale and evolve programs across a global workforce, including: • Employee Resource Group strategy and governance across multiple regions • Global engagement initiatives and community impact programs • Sustainability and workforce reporting frameworks such as EcoVadis • Leadership partnerships focused on employee wellbeing, inclusion, and culture Much of my work involves connecting initiatives that often sit in different parts of the organization—People, ESG, Legal, Recruiting, and Operations—and turning them into cohesive strategies that strengthen both employee experience and company performance. Before Yext, I built my career in high-growth operational environments where I learned how to build programs that work in the real world—not just on paper. I’m particularly interested in the future of work, responsible business practices, and how organizations create cultures that support both performance and belonging.
Lead global initiatives focused on employee engagement, culture, and responsible business practices across a distributed workforce. Partner closely with People, Legal, Recruiting, and executive leadership to strengthen employee experience and support organizational priorities. Key areas of focus: • Employee Engagement & Culture Design and implement global programming that strengthens connection, learning, and community across offices and remote teams. • ERG Strategy & Governance Oversee strategy and support for six global Employee Resource Groups, helping drive engagement, cultural awareness, and employee development opportunities. • Responsible Business & ESG Initiatives Led Yext’s participation in the EcoVadis sustainability assessment, improving the company’s score from 43 to 50 and helping meet requirements for enterprise clients across EMEA. • Cross-Functional Leadership Collaborate with HR, Legal, Recruiting, and Workplace teams to align culture initiatives with broader People strategy and company goals. • Community & Philanthropic Programs Coordinate company-wide volunteer and giving initiatives that connect employees with nonprofit partners and community impact opportunities.
Led service operations and process improvement initiatives for a large-scale hourly workforce supporting Lyft’s NYC market. Managed and coached a team of 25 employees, including 8 direct reports, while driving operational efficiency and workforce development. Key Contributions • Led the end-to-end implementation and migration of ADP timekeeping systems supporting 800+ hourly employees, improving payroll accuracy and operational tracking. • Facilitated company-wide Lean Six Sigma A3 problem-solving workshops, coaching managers and operational leaders on process improvement techniques. • Partnered with external organizations to launch co-branded community and diversity initiatives that strengthened Lyft’s engagement with local driver communities. • Collaborated with Lyft’s UpLyft Together disability network to improve ADA-compliant workspace design and accessibility for employees and customers. • Strengthened the service operations hiring pipeline, overseeing sourcing, onboarding, and training programs that increased employee retention by 50%. • Organized community-based events supporting Lyft’s diverse driver population and improving driver engagement across the NYC market.Highlights: - Partnered with external organizations to sponsor co-branded events and cross-market diversity initiatives -Worked closely with the Uplyft Together disability network to update and develop ADA compliant workspaces to better serve the disabled employee and customer community - Strengthened new hire funnel for all service operations in NYC, which included sourcing, hiring, onboarding, and training new employees which improved retention rates by 50% -Organized and executed community-wide events for our diverse driver population to promote diversity awareness and increase driver support
Managed multi-site service operations supporting customer service and technical support teams across the U.S. and India. Led initiatives focused on operational performance, workforce planning, and employee engagement. Key Contributions • Led a distributed team of 30+ employees across NYC, Phoenix, and Pune, overseeing customer service and technical support operations. • Redesigned the operations performance dashboard, improving visibility into key metrics and contributing to an 18% increase in operational performance scores. • Optimized workforce scheduling practices to improve staffing coverage and ensure patients and providers received consistent support. • Launched an employee engagement committee to address workplace feedback and improve team engagement survey scores by 15 percentage points.
Led corporate partnerships and talent pipeline initiatives focused on developing diverse early-career professionals and connecting them with leading employers. Key Contributions • Built and managed partnerships with 15+ corporate sponsors, aligning internship and early-career hiring programs with organizational talent needs. • Developed and coached a pipeline of undergraduate and graduate students on interviewing, résumé development, and professional brand strategy to prepare them for corporate recruiting processes. • Partnered with universities across the New York and New Jersey region to expand diverse candidate pipelines and increase application volume by 40%. • Supported employer partners in identifying and developing diverse talent through targeted programming, mentorship initiatives, and career readiness workshops.
-Designed, delivered, and managed initial training programs, coaching, evaluating, and motivating staff to ensure competency and alignment with core business objectives - Maintained budget and expense controls for a store in which grossed $100 million dollars -Improved profit margin by 5% maximized the productivity of 500 team members by improved training strategies, minimizing payroll, and analyzing controllable expenses on a weekly basis. strategies, minimizing payroll analyzing controllable expenses
-Managed, coached and trained 75 direct and indirect reports, including 5 managers. -Reduced employee turnover by 20% by conducting training on best practices, professional development and mid-level management coaching. -Adapted and revised weekly schedule to consist of maximum 1400 hours as regulated by the HQ team.